Service Manager

Camping World is seeking a Service Manager / an Operations Manager for our growing team.What You’ll Do:

Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs

Supervises daily Service Department activities

Supervises shop personnel providing support with technical installations

Trains employees on new products and safety procedures

Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports

Tracks monthly departmental results

Reviews departmental budget with Service Manager to maximize installation sales and fees

Assures productivity standards are met

Provides "cradle to grave" customer service

May answer phones and provide assistance

Maintains a safe work area for customers and coworkers

Performs other miscellaneous duties as assigned

May cross train to perform other duties

What You’ll Need to Have for the Role:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage

Ability to communicate in a professional and tactful manner

Ability to prioritize work assignments & analyze and write reports

Ability to provide accurate and helpful information to customer

Ability to handle problems and facilitate successful outcomes

Willingness to accept additional tasks, duties and/or direction from management

Some supervisory experience preferred

Basic math skills

Comprehensive knowledge of product installation activities

Working knowledge of the activities, methods, procedures and policies of a Service Department environment

General knowledge of products, installation schedules, product prices and current sale items

Forklift experience/certification preferred or ability to be certified required

Valid Driver's License Required

May lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices

Prolonged periods of standing, stooping, crawling, and bending

Exposure to heights and hazards related to working with electrical and welding equipment

Environmental conditions include heat, cold, humidity, noise, dust and wetness

General Compensation DisclosureThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below. This position is eligible for variable compensation in addition to base pay. The variable compensation estimated annual range is $20,000 - $40,000.Pay Range:$50,900.00-$69,950.00 AnnualIn addition to competitive pay, we offer Tuition Reimbursement, Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave, and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.comWe are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.