Service Operations Analyst

06 May 2024

Vacancy expired!

Service Operations AnalystOne of our clients, major medical services company in Northern NJ is looking for a talented

Service Operations Analyst

Must be authorized to work in US for ANY EMPLOYER. No H1 Visa support for this position.The Location is Northern New Jersey. Permanent position with great benefits.Hybrid commute - 2/3 days Home/Office. To be considered immediately please send your resume to

Summary:

Service Operations Analyst will analyze the needs of the Technology Services organization as it relates to the Salesforce.com, ServiceCloud, CPQ, AppExchange applications and other related systems used by the Service Department.

Requirements:
  • Strong knowledge of Salesforce, Service Cloud, and CPQ applications
  • 5+ years of management experience with system applications
  • Knowledge of business processes and systems
  • Proficient with PC applications
  • Business or related degree preferred

Role and Functions:
  • Ensure functional performance related to all Service processes including but not limited to Work Orders, Contracts, Contract Pricing, Cases, Products, Stock Transfers, List Views, Reports, and Dashboards, etc.
  • Serve as the liaison and interface to IT Team for implementing and maintaining Service Cloud and CPQ configurations and any other applications utilized by the Service Department.
  • Preparing User Acceptance Training (UAT) including providing system documentation, creating, and executing test scripts, conducting training, identifying and remediating data quality defects (Test Plan, Test Case), and verifying and validating the results.
  • Maintains quality service by establishing and enforcing organization standards and Salesforce best practices.
  • Support PMLS Service Operations with Dispatch, WO processing and Contract processing as needed.
You can use this link to apply directly:

brainsworkgroup.catsone .com/careers/index.php?m=portal&a=details&jobOrderID=16174743Or email:

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Keywords: salesforce, sfsc cqp steelbrick manager management lead uat test pmls operations

  • ID: #49871236
  • State: New Jersey Ramsey 07446 Ramsey USA
  • City: Ramsey
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2023-05-06
  • Deadline: 2023-07-04
  • Category: Et cetera