ServiceNow Delivery Lead

Job Description

• Are You Ready to Make It Happen at Mondelz International?
  Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
  You provide software and applications expertise, and be responsible for implementation of the solutions.
  How you will contribute
  You will oversee the planning and execution of software and applications. To do so, you will manage an internal team and partner with external suppliers and use your deep technical and market knowledge and thorough understanding of our business goals find and deploy the right software and application solutions for the future. You will support programs to implement regional and global software and application strategies, offer input to financial planning and controls for software and applications on a regional and global level, collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments, explores opportunities to leverage scale and drive savings, and ensure that support service level objectives and key performance indicators are accomplished.
  What you will bring
  A desire to drive your future and accelerate your career. You will bring experience and knowledge in :
  • Managing staff and line responsibilities
  • Managing large-scale software and application services
  • Service delivery, support and excellence
  • Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality
  • General technical background
  • Understanding of integration and how different applications talk to each other
  • Process and service orientation
  • Business processes
• Additional Job DescriptionAdditional Job Description
  More about this role
  Job Description
  • Oversee the strategic partner delivery factory, managing escalations and stakeholder expectations
  • Lead project delivery in terms of scope, deliverables, budget, stakeholder satisfaction and achievement of required business outcomes.
  • Successfully drive all aspects of project and solution delivery while staying within budget and project timeline.
  • Lead, manage, and coach the implementation project team.
  • Provide oversight and guidance on all Statements of Work (SOW) for SN projects
  • Monitor all issues that affect theteam, project, or program and potential risks.
  • Actively manage program/project's financial, resource strategy andcontingency
  • Oversee all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
  • Identify opportunities to provide additional value to our stakeholders and to work internally with the ServiceNow account teams to progress.
  • Drive the continuous improvements of our implemented modules on the SN platform
  • Oversee 2 platform upgrades per year
  • Manage the ServiceNow release calendar
  • Demonstrates ability to influence while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
  • Build deep and lasting relationships with stakeholders and team members
  • Contribute to the development and implementation of product roadmaps
  • Ensure the project delivery team complies with Mondelez standards and frameworks

• Managing staff and line responsibilities
• Managing large-scale software and application services
• Service delivery, support and excellence
• Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality
• General technical background
• Understanding of integration and how different applications talk to each other
• Process and service orientation
• Business processes

• Excellent leadership and management skills
• Minimum 5 years knowledge and experience working with or implementing ServiceNow
• Minimum of 3 years managing project budget
• Experience working with Agile SDLC methodologies
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
• Strong interpersonal skills, customer centric attitude
• Proven team player and team builder
• Strong organizational and analytical skills
• Familiarity with SaaS deployments and its supporting architecture; Preferably ITIL experience
• Risk Management Skills
• Experience of managing external vendors as key stakeholders in overall project delivery

• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent leadership and management skills.
• Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives
• Can communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
• Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
• Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals
• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

• PMP or CSM certification
• ServiceNow System Administrator Certification
• ITIL 4 Foundations Certification