ServiceNow Developer

27 Apr 2024

Vacancy expired!

Job SummaryThe ServiceNow Developer will contribute to a team of specialists providing development support to SHI customers related to the workflows they are automating in their ServiceNow environments. The ServiceNow Developer will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of the customers’ ServiceNow platform.The ServiceNow Developer will be experienced with ServiceNow implementations of ITSM, ITAM, and ITOM and will have practical experience with the implications of sustaining those processes. The ServiceNow Developer will be part of the SHI project team focused on delivering successful customer outcomes on the ServiceNow platform.The ServiceNow Developer reports to the Technical Architect – ServiceNow and can be home or office based from Barnsley UK or Milton Keynes UK offices. It is expected that this role may require infrequent travel both nationally and internationally (max 10%).About UsSHI UK has beenestablishedfor over 20 years, growing from a small satellite office to now our EMEA headquarters, with the support from ourInternationalpartners and colleagues. We offer the opportunity to progress and develop a career within the IT Industry while working in a diverse, fun environmentcontaininga range of departments and specialisms.  With our organic growth and stability within the EMEA market, weare able toprovidea variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, EnterpriseMobilityand IT Asset Management.  SHIprovideinnovative solutions and world-class support, as standard, from over 30 offices throughout the U.S., the U.K,Republic of Ireland, Canada, France, Australia,Netherlands,Hong Kong and Singapore. ResponsibilitiesInclude, but not limited to:

Implement ServiceNow platform capabilities specifically the ITAM, ITSM and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.

Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.

Identify potential “problem” areas within customer ServiceNow environments and provide advice on problem resolution.

Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.

The ServiceNow Developer will complete all work within agreed timescales and KPI’s.

Assist SHI teams in managing project timelines and customer expectations.

See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.

Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.

Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle – from licensing to purchasing to deployment to decommissioning.

Learn and follow the ITAM department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards.

Qualifications

Candidates will hold a Bachelor’s Degree or equivalent experience

Minimum 3 years holding a position configuring and customizing ServiceNow projects

Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)

Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).

Detailed knowledge of ITIL methodologies, JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).

Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)

Required Skills

Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”

Client-oriented, professional services mind-set

Ability to manage several projects simultaneously

Good research skills and the ability to manage details

Good analytical skills

Good written and verbal communication skills

Excellent organization and time management skills

Ability to think outside the box

Ability to stay self-motivated and self-directed

Willingness to adapt to changing business and technical priorities

Ability to work in a fast-paced, high-performance team environment

Proven experience in ITAM in a similar or same field

Ability to create high-quality documentation with precision

Ability to work with deadlines

Meticulous attention to detail

Highly organized and methodical

Preferred Skills/Qualifications

ServiceNow Implementation Specialist in two or more applications preferred

Additional experience within the IT or Software Asset Management field

A second language (preferably French or Spanish) will be an advantage

Certifications RequiredThe ideal candidate will hold the following accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass all the following accreditations within a short period of commencing the role. If the mandatory certifications are not currently held then you will be required to study and pass the following mandatory certifications at a minimum within a 6-month period of commencing the role:Mandatory certifications:

ServiceNow System Administrator

ServiceNow Fundamentals

ServiceNow Implementation Methodology Fundamentals

ServiceNow Platform Implementation

ITAM all modules

ITSM all modules through to ITSM Professional

CMDB and Vendor Portfolio Management

ITOM module, focusing on Discovery and cloud management

Unique Requirements

It is expected that this role may require infrequent travel both nationally and internationally (max 10%)

Additional InformationJob Wrapping 1#LI-RemoteJob Wrapping 2#SHIUKRefer a friend to this job (https://careers-shi.icims.com/jobs/10029/servicenow-developer/job?mode=apply&apply=yes&iniframe=1&hashed=-336032949)Need help finding the right job?We can recommend jobs specifically for you!Job Locations US-RemoteRequisition ID 2022-10029Approved Min (Total Target Comp) GBP £55,000.00/Yr.Approved Max (Total Target Comp) GBP £80,000.00/Yr.Compensation Structure Base Plus BonusCategory Technical Presales/Post Sales

Full-time
  • ID: #49807609
  • State: New Jersey Trenton 08601 Trenton USA
  • City: Trenton
  • Salary: USD TBD TBD
  • Showed: 2023-04-27
  • Deadline: 2023-06-27
  • Category: Et cetera