Services Solution Architect

The Capability Center Architect I, is a Subject Matter Expert who has proficiency or is working towards proficiency in one or two related services, processes, platforms, tools, and technologies necessary to create, design, and document a comprehensive solution for multifaceted opportunities. This includes developing, communicating, and refining services and solutions across a broad range of Technologies. The Architect supports the planning, creation, design, and enablement of services that are required to support existing and emerging technologies. The Architect also supports the improvement of existing services and solutions. In support of Solutioning and Sales, the Architect supports the solutioning and/or transitions of various opportunities, providing input into the sales strategy, and collaborates closely with clients and the pursuit team to assure that the CompuCom portfolio and capabilities, as well as industry trends, are utilized in creating a compelling solution. The Architect typically supports solutions and/or transitions within a single technology or service that may involve complicated operational models (multiple towers, global scope), extensive client engagement, and strategic opportunities with significant financial and business impact.

1. Support the Planning, Creation, Design, and Enablement of services that support emerging and existing technologies. The Architect will support the Senior Principle and Principle Architect in the design of the end to end journey of a service or solution. - 20% Strategic: Evaluate market, sector and competitor insight Integrate our 5C culture and values into everything we do Member of senior management team responsible for achieving long term goals Promote knowledge sharing, good practice, industry/client information, lessons learned Methodology/Innovation: Scope out and kick off projects and provide support for project team Design and innovate processes, standardization, efficiencies, streamline toolkit Support the Capability Center to implement new techniques and methodologies Direct and challenge seniors on methodologies and innovation Project Delivery: Lead designer on high profile/high value projects Manage project deliverables – quality, budget control, time Deliver client expectations/satisfaction - liaison, objectives, extend scope, opportunities Manage project evaluation – debrief, lessons learned Identify and create case studies – measurable success stories 2. Support the Senior Principle and Principle Architect in the improvement of existing services and solutions - 20%Strategic: Evaluate market, sector and competitor insight Integrate our 5C culture and values into everything we do Member of senior management team responsible for achieving long term goals Promote knowledge sharing, good practice, industry/client information, lessons learned Methodology/Innovation: Scope out and kick off projects and provide support for project team Design and innovate processes, standardization, efficiencies, streamline toolkit Support the Capability Center to implement new techniques and methodologies Direct and challenge seniors on methodologies and innovation Project Delivery: Lead designer on high profile/high value projects Manage project deliverables – quality, budget control, time Deliver client expectations/satisfaction - liaison, objectives, extend scope, opportunities Manage project evaluation – debrief, lessons learned Identify and create case studies – measurable success stories 3. With assistance from the Senior Principle and Principle Architect, design implementable and customer compelling steady state solutionswhich address client business problems and accurately reflect CompuCom’s cost to deliver the services andalso meet all requirements, including SLAs, KPIs, and OLAs. Work with Solution Director to manage the end-to-end solution strategy. Deliverables include completed cost estimates, presentations (prepare, and contribute to, and/or deliver), and SOWs (contribute to). - 20% Work collaboratively with clients, third party advisors, sales, other solution team members, and delivery SMEs to ensure the solutions meet client requirements and are approved. Communicate developed solution and associated costs to various stakeholders from engineers up to internal Directors. Assist with client orals, create and deliver or coordinate client demos, participate in pursuit team kickoff meetings, attend Solution Services team meetings, follow administrative processes, and participate in internal team projects. Responsible for engaging with appropriate delivery subject matter experts. Participate in creating and/or updating solution document templates, presentations, solution descriptions, cost estimates, SOWs, and related deliverables. Update Capability Center-owned information within SalesForce. Participate in creation of technical and operational responses and solution content for RFPs. Responsible for written Technical Solution Document (TSD) as required per customer response documents. 4. Develops and executes implementation project plans to build services successfully. Working closely with the customer and delivery teams to gather the necessary information, perform data analysis, design and build the tools, create documentation, execute staffing activities, and develop other constructs to prepare to deliver the services. - 20% Engages appropriate resources internally, externally, and with the client within the disciplines to perform implementation tasks during a transition. Maintains close relationships with the discipline(s) to stay in sync on processes, requirements, reporting and documentation needs for the delivery teams to be successful. Provides input to the Transition Manager on risks, issues, decisions, gaps, changes, and status for logging in the Control Workbook. Identifies and recommends contingency measures resulting from risks, scope changes or unplanned events. 5. Assist with identification of potential technical, delivery and financial risks in technical solutions, transition, and delivery. Assist with developing appropriate mitigations and coordinate capture of and communicate all risks.- 5% 6. Participate in all knowledge sharing sessions for developed solutions to review technical aspects as required. - 5% Serves as a member of the transition/transformation/implementation team until such time the "steady-state" cutover is achieved, i.e., the delivery operations organization has assumed the services and is meeting SLAs, KPIs, CSAT (typically 90 days after implementation cutover). % of time spent on this discipline will be determined based on win rates and deal complexity. 7. Practice continuous learning through certifications, attending company and/or industry training, reviewing existing client delivery, gaining experiential exposure to company toolsets and delivery teams, and working closely with Delivery SMEs. - 10%

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