SLA Coordinator

Software Guidance & Assistance, Inc., (SGA), is searching for a SLA Coordinator for a CONTRACT assignment with one of our premier Financial Services clients in Jersey City, NJ . Responsibilities :

• Collaborate with business owners (sponsors) to fully understand the nature of their request.
• Perform business analysis and advise business owners how to properly document a relationship. Assist in the development or improvement of SLAs in order to help facilitate services amongst the various different entities
• Manage and coordinate the Agreements Process from introducing Agreement to Entities (if none exist today) to negotiating its details.
• Facilitate technical and legal negotiations with each of the entities on specifics relating to the Agreements, establish review process, manager version control, channel feedback, and provide clarifications with the support of the legal department and/or business sponsors if required.
• Facilitate and manage the editorial, review, and proof-read process together with concerned Entity ensuring Agreements are written in a clear, concise, and precise manner, agreeable and understood by all parties involved.
• Ensure that SLAs are drafted and executed in line with regulatory requirements and Third Party Risk Management Framework for affiliate's onboarding.
• Monitor, Review and update the SLA team's controls: GAP Analysis, Step 1.5 Invoicing, Invoicing from affiliates and Recertification.
• Provide technical support and guidance to business sponsors or other parties involved in using DOCS and Argos.
• Make sure every SLA request is well documented and an audit trail of all SLA reviews maintained.
• Maintain the electronic library in the local NAR Sharepoint site and the global Argos repository, once fully implemented.
• Maintain the electronic workflows for all new and revised SLAs.
• Assembling material for obtaining approval and final signatures.
• Provide technical support and guidance to business sponsors or other parties involved in using Argos for the workflow process and SharePoint site for the North America regional library of executed documents.
• Monitor and update the SLA Log to properly document any new changes that may arise.
• Monitor the negotiation of the Agreements Process providing regular feedback and reporting to senior management as well as establishing and maintaining relevant tracking sheets and dashboards.
• Coordinate with the Finance Expense team for a semi-annual review of the billings to ensure compliance with the SLA Agreements.
• Coordinate with other regional SLA Coordinators to establish "best practices
• Prepare PowerPoint Point presentations for ad hoc reporting

• Bachelor degree preferably in a business related field
• 3+ years working experience in a major corporation, preferably in the project management space, the consulting industry or in a consulting capacity within the financial industry
• Understanding of the legal entity concept and exposure to legal agreements or contracts with internal or external counterparties
• Experience working in a transversal capacity and multi-stakeholder environment
• High proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Proficiency in cloud management systems, preferably Sharepoint a plus
• Energetic, flexible and industrious self-motivated team player with strong organizational skills, attention to detail and strong work ethic
• Strong verbal and written communication skills
• Ability to understand concepts quickly fast learner
• Solid business analysis skills
• Experience within a multicultural environment