Software Support job vacancy

Vacancy expired!

Responsibilities:

Provide post-sale technical support by working directly with key partners and end users.
Diagnose hardware, software and operational issues.
Communicate case status internally and externally.
Work with QA and development resources to prioritize, debug and deliver fixes to end customers.
Provide customer feedback to product teams.

Requirements:

Experience providing software support.
Strong Intrapersonal skills.
Strong written and oral communications skills.
Associates/Bachelor’s degree in Computer Science or related field.
Basic administrative experience with Linux environments.
Experience with backup software/technology is a plus.
The ability and desire to learn the detailed workings of our software using a variety of methods including, documentation, videos, labs and most importantly proactive study and experimentation.
Familiarity with server hardware, and networking is a plus
Desire to learn new technologies