Sr. Technical Functional Analyst - CCM

Role Value Proposition:In this role you will make an impact by supporting a suite of applications that utilize common architecture solutions to develop a common look and feel, meeting US Correspondence Standards for MetLife's customer communications. Customer Communication Management (CCM) is part of the US Technology Shared Services organization that facilitates strategic technology for document output design, generation, and delivery. We are looking for a talented Senior Technical Functional Analyst to analyze existing systems and business processes, identify process and system improvement strategies, and provide project management services. Translate business product owner needs into solution designs using industry best practices, techniques, and deliverables. This is a great growth opportunity for a highly motivated individual with room to explore different common technologies for many Lines of Business. Key Responsibilities:

Elicit, analyze, and document functional requirements and rules.

Participate in the backlog prioritization/grooming.

Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases for products or features. Define acceptance criteria.

Provide functional and configuration support for a specific COTS/SaaS.

Involved in all implementations, testing, integration, and issue resolution around COTS/SaaS solutions.

Create technical user manuals, system configuration documents, and other technical reports.

Lead operational and production support with the ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues.

Monitor performance, identify underlying problems, research potential solutions, and propose necessary actions in business workflow and processes.

Essential Business Experience and Technical Skills:Required:

3-5 years of FSA experience or comparable business experience.

2-3 years of experience with Customer Communications Management (CCM).

Familiar with data chronological model (CDM) - Data Lineage, Data definition, etc.

Strong analytical skills and attention to detail required.

Great communication and presentation skills.

Highly organized with the ability to multi-task.

Proficiency in Microsoft Office products.

Preferred:

Degree in Computer Science, Information Systems, or other related field preferred or equivalent work experience.

Experience with Quadient Digital Advantage Suite and Dynamic Communications.

Experience in cloud implementation/migrations is highly desired.

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.Equal Employment Opportunity/Disability/VeteransIf you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.MetLife maintains a drug-free workplace.