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- Responsible for customer support in their on-going usage of the software via phone, e-mail, and ticketing system.
- Receive and manage customer support requests, including installation, deployment and upgrade support requests, software errors, functional queries and configuration updates.
- Work on resolving the request from the time it is reported until it is fixed.
- Track the requests from creation to closure in the firm's ticketing system.
- Ensure an efficient escalation of the requests to the relevant team whenever needed (infrastructure engineers, product development) and communicates regular updates to the customer throughout the resolution process.
- Bachelor's degree in Computer Science or related discipline.
- 2 years of experience in software support.
- Proficiency in MS Excel and word processing tools.
- Ability to work independently or within a team.
- Knowledge of IT architectures (Network, Client Server Applications, WEB).
- Knowledge of database management systems (MySQL, SQL Server, Oracle, PostGreSQL).
- Knowledge of operating systems (Windows, UNIX).
- Strong interpersonal and communication skills.
- ID: #49345457
- State: New Jersey Hoboken 07030 Hoboken USA
- City: Hoboken
- Salary: $55,000 - $60,000
- Job type: Permanent
- Showed: 2023-02-21
- Deadline: 2023-04-21
- Category: Et cetera