Team Lead / Medical Supervisor

Team Lead / Medical Supervisor

Company Overview:

M&S Psychotherapy and Counseling Inc. was established in 2008 with the mission of providing culturally competent and evidence-based mental health services. We are dedicated to delivering high-quality customer service while treating a variety of mental health disorders in a nurturing environment.

We are seeking a Team Lead / Medical Supervisor to oversee daily clinical and administrative operations while supporting a multidisciplinary team of mental health professionals. The ideal candidate is organized, motivated, and passionate about leadership, staff development, and patient care.

Responsibilities:

Supervise and support front desk and administrative assistant staff in day-to-day operations

Ensure compliance with state, Medicaid, and insurance regulations

Conduct team meetings and provide staff training and performance feedback

Collaborate with upper management to maintain efficient office workflows

Handle front desk scheduling, front desk coverage, and maintaining communication across departments

Maintaining a productive and cohesive work environment

Provide excellent customer service to patients and intervene when appropriate to make sure patients are receiving the upmost quality service from administrative staff.

Lead the team to improve patient and front desk interactions.

Qualifications:

Bachelor's in healthcare field preferred

Minimum 2 years of supervisory or team lead front desk experience at a behavioral health, medical, or clinical setting

Strong organizational and leadership skills

Excellent communication and interpersonal abilities

Familiarity with Medicaid and insurance billing processes is a plus

Competitive pay based on experience

Supportive, team-oriented work environment

Opportunities for professional growth and development

Health insurance and other benefits (if applicable)

Hawthorne, NJ and Clifton, NJ offices

Work Location: In person

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid holidays

Paid time off

Work Location: In person