Technical Director I-EC141

At Labcorp Diagnostics, you'll be a part of an innovative life sciences company that is deeply integrated with guiding patient care and providing comprehensive clinical laboratory services. With a mission to improve health and improve lives, Labcorp delivers world-class diagnostic solutions and pioneers new diagnostic technologies to improve the delivery of care. As a member of the LabCorp team, you will support a dedicated staff in resulting in over 500,000 clinical samples a day, a volume that demands the most accurate and precise analysis possible. You'll join a collegial scientific staff who appreciates that on the other side of every sample, is a person who depends on us! Labcorp is a leader in laboratory medicine and we strive to meet the rapidly evolving healthcare needs.

• Accurately and promptly responds to client inquires that are technical in nature
• Effectively communicates with clients, physicians, nurses, pathologists and LabCorp staff, including Science and Technology; and Laboratory teams
• Oversees the technical component of the laboratory to ensure that patient results are reported reliably and in a timely fashion.
• Reviews and reports patient results as needed, accurately, and with integrity
• Ensures accuracy for all testing in the lab, including instrument performance and addressing root causes when issues arise
• Guides implementation of new assays and instrumentation in the lab in collaboration with Science & Technology
• Makes recommendations to improve workflow, support staffing needs as well as optimization of reagent utilization
• Serves as last-stop to solve clients' technical problems (i.e., test rejection)
• Assists the Quality department to ensure all required regulations are followed
• Participates in, reviews and approves validation plans and studies, ensuring accurate and timely data are provided
• Attends client meetings, to support business development or address customers' concerns
• Projects credibility and builds rapport with medical providers/Labcorp clients, providing quick/accurate responses to inquires
• Keeps up with scientific advances and other literature, offering perspectives about improvements, such as how a report reads
• An interest in providing staff educational seminars, participation in national technical societies and publishing peer-reviewed manuscripts is encouraged
• Sets the tone in the lab for performance and quality, ensuring techs perform duties correctly (i.e., handling specimens, pipetting)
• Shares experiences and ideas with discipline directors, such as improvements to SOPs, reports, interfaces
• Shall be able to work effectively and efficiently with the Medical Director of the Laboratory on the above functions and as deemed necessary.

• PhD in a Life Sciences in addition to Board Certification from the American Board of Clinical Chemistry or equivalent clinical board program.
• 3-7 years of post-graduate experience

• Leadership skills to work with lab staff, developing their capabilities and enrolling them in problem-solving/urgent matters

• Deductive reasoning/analytical skills to reach a resolution to customer inquiries or lab opportunities/issues
• Depth and breadth of experience within a clinical lab, understanding validation, quality control and quality management; proficiency testing; and regulatory requirements

• Ability to respond to stressful and urgent situations in a timely manner.
• Knowledge of quality standards and accountable for providing accurate results
• Candidates with operational experience strongly preferred