Technical Lead

02 Jul 2024

Vacancy expired!

Title: Technical Lead

Duration: 6 MonthsLocation: Princeton, NJ 08543 (Onsite)

2-5 years with the following:
  • ITIL
  • Networking
  • UNIX
  • Windows
  • VMWare

Position Description:
  • Incumbent’s main responsibility will be to manage priority 1 and priority 2 incidents where is will be necessary to join a telephone bridge call.
  • During the call, the incumbent will ensure the discussions are focus on finding a solution, getting the appropriate groups or engineers on the call, and providing a documentation of the call or written periodic status.
  • The incumbent will also Correct Action Prevention Action (CAPA) or Problem calls to determine the steps necessary to limit, if NOT eliminate, the potential of the issue occurring again.
  • The position requires the incumbent to have good management and leadership skill to oversee the technical and administrative activities required of each incident or CAPA/Problem call.
  • Candidate have frequent interactions with internal and external service providers.
  • In addition, the Technical Lead will work closely with other members of the group to provide updates and communicate/escalate issues.

Knowledge Qualifications and Skills:
  • Proficiency in ITIL incident and problem management
  • Significant experience in Windows, UNIX/Linux, VMware, networking, and AWS.
  • Significant experience working in a regulated environment such as Big Pharma or financial industry.
  • Significant experience interacting with technical teams, service providers, and management within a global industry.
  • Attention to detail when assessing technical activities and/or reviewing technical documentation.
  • Ability to identify and address technical issues/problems.
  • Propose technical solutions to issues and escalate issues appropriately
  • Maintain a proactive attitude and behavior
  • Ability to multi-task effectively and work independently
  • Interface directly with the business users, management level IT clients, software vendors and other service providers.
  • Strong communication skills are a must.
  • Professional written, verbal, and interpersonal skills
  • Time and resource management skills
  • Integrity, personal drive and enthusiasm which motivates people and inspires the highest

Relationships:
  • Reports to DIS Associate Director, Solution Engineering and Delivery
  • Coordinates the activities of a cross functional technical team
  • Manages client IT and business relationships

Education:
  • BS in Computer Science, Information Systems, or equivalent work experience

Work Experience:
  • At least five years of experience in technology management
  • Experience in the Biotech/Pharmaceutical Industry or similar, regulated industry required
  • Experience with Service Now or similar tracking/management tools strongly desired
  • Prior experience using source code repository such as Clearcase

  • ID: #43762708
  • State: New Jersey Princeton 08540 Princeton USA
  • City: Princeton
  • Salary: $50 - $60
  • Job type: Contract
  • Showed: 2022-07-02
  • Deadline: 2022-08-30
  • Category: Systems/networking