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- Proficient in the following:
- 24/7 Customer Support and Service Delivery Model
- Performance Metrics and Reporting
- Technical Problem Resolution
- Business Applications Knowledge
- Business Continuity/Resiliency Knowledge/IT
- Risk Management
- Change Management
- Corporate IT Audit Process
- Customer Service
- Foundation Architecture Knowledge
- Infrastructure Product Knowledge
- MS Project, Visio
- Operations Systems and Data Sources
- Knowledge
- Vendor Management
- Asset/Inventory Management
- Technical Systems Operations Management
- As an experienced Technology Operations professional, your vision and initiative will drive the development of a world-class technology strategy.
- Leading a high-performing team of creative problem solvers, you'll spearhead tactical changes that enhance processes and productivity across the firm, overseeing the optimization of existing technology solutions while developing new capabilities.
- Using industry best practices, you'll assess management teams and identify new business opportunities, while ensuring that information controls, plus back-up and recovery strategies, are in place across all environments.
- Your feedback will foster the ongoing skill development and capabilities of top performers to optimize outcomes.
- In addition to facilitating collaboration across teams internally, you'll also cultivate meaningful relationships with our global clients and business partners to deliver on strategic priorities.
- This role requires a wide variety or strengths and capabilities, including: BS/BA degree or equivalent experience
- Advanced knowledge of performance metrics and reporting, technical problem resolution, and risk management
- Experience gathering and analyzing data to effect meaningful change in areas that need improvement
- Advanced knowledge of architecture, design, and business processes
- Exceptional coaching abilities that foster top talent and promote a culture of excellence
- Ability to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs
- Expertise prioritizing customer experience, reviewing feedback, hosting customer forums and focus groups to proactively address the needs of the customer
- Ability to drive performance and develop teams recruit diverse talent, run disciplined performance reviews, and regularly collaborate and check-in on priorities to help focus on key results
- Effectively collaborate with peer group to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managers
- Provide a stable and resilient operating environment.
- Emphasis shall be applied toward maximizing the potential of all available resources, expanding the capabilities and productivity of technical staff, and continuing to improve upon past performance.
- Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement
- Develop, test and debug automated tasks (Apps, Systems, Infrastructure)
- Troubleshoot priority incidents, facilitate blameless post-mortems
- Work with development teams throughout the software life cycle ensuring sustainable software releases
- Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
- Build and drive adoption for greater self-healing and resiliency patterns
- Participate in the 24x7 support coverage as needed. Administration of enterprise wide Collaboration applications based on Microsoft M365, Teams, Exchange 2013/2019, Proofpoint/Sentrion, SharePoint and FileNet infrastructures
- ID: #43653167
- State: New Jersey Plainfield 07060 Plainfield USA
- City: Plainfield
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-06-28
- Deadline: 2022-08-26
- Category: Customer service