Techno Functional Service Manager

Job Title- SFDC Techno Functional Manager/ Techno Functional Service Manager Location: Hybrid (3 days Onsite to Parsippany, NJ) Requirements: Minimum 5 years of Salesforce experience required Bachelor's degree in computer science, engineering, or a related field. Proven experience of more than 5 years in similar role/function. 5 years of experience in managing support and development activities in the IQVIA OCE CRM. Proficient in spoken and written English. Responsibilities: Monitor support demand and evaluate customer requests Monitor and control support service Manage region SLA's and KPI's Assist business in the evaluation, filling and submission of application change requests (CR) Promote and facilitate the OneSupport model adoption and the usage of common process to achieve the best customer service / satisfaction Act as the liaison between regional business and the Global Support Team. Cooperate with Global Support Team in solving support requests. Support and facilitate the Global Support Team solution delivery. Cooperate with the Application Tech Lead in the continuous platform development, participating in the CR and project management processes and properly communicating with the business Close cooperation with the IT Business Advisor group, specially the ones assigned to the region of activity. Provide guidance and support to the regional stakeholders. Build and maintain close relationships with the business stakeholders. Perform coaching and training sessions with the local business stakeholders. Maintain and develop periodic communications and reviews. Modify and adapt documentation to local requirements (as needed) for the support activities. Implement and promote application best practices. Manage other Support Vendors (i.e. Hexaware). Manage operational Support of the Commercial US Application landscape. Soft Skills: Excellent time and project management skills with exceptional attention to detail Work well in a collaborative, team environment and cross-functional team Clear communication capabilities. Capacity to manage several activities / customers / projects simultaneously, achieving goals, meeting deadlines and presenting innovative solutions. Willingness to build professional relationships with different teams, business stakeholders and partners/vendors.