Tier1/Tier2 Desktop Engineer

Tier 1/Tier 2 Desktop Engineer wanted in Cedar Knolls!Direct Hire M-F with occasional weekends - hybrid work schedule8:30-5:30$70kResponsibilities

The candidate would be part of the front-line response team touching nearly all tickets, email and support calls

Queue management, take ownership and responsibility of queries, issues and problems assigned to the queue

Provide customer service to clients on inbound phone calls and emails

Track these incidents and requests within the service desk management system

User Technology Support

Provide support for basic hardware/software/general technology questions/issues

Install, upgrade, and swap deskside hardware (computers, monitors, phones, headsets, scanners, webcams)

Proactive emails to users to apply software updates to laptops and mobile devices

Technology Team Administrative Support

Track and update asset data in asset control system

Assists with monthly inventory scan of laptops/desktops

Ensure Help Desk maintains adequate stock of key materials

Manage technology related purchase orders and receiving

Qualifications

3+ years supporting, troubleshooting and maintaining Windows, MacOS, mobile devices and related technologies

3+ years experience in service desk operations

Excellent verbal and written communications with an eye for detail

Highly skilled in documenting troubleshooting steps and creating knowledge base articles

A team player who can also work independently

Someone passionate about technology

A multi-tasker who is effective and patient under pressure

A problem solver who is able to prioritize

Experience with remote support tools

Technical certifications, for instance ITIL Certification or working towards completion, A+ Certification, Microsoft Certification (MCP or MD-100)

Learning new technologies as they are deployed

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.