Training Specialist - Customer Success

05 May 2024

Vacancy expired!

THE POSITIONThe Community Senior New Hire Support Specialist is a member of the L&D Team who provides job specific training and coaching to support new and existing Customer Success Managers (CSM’s) in achieving and exceeding their performance objectives.Who you are:

You are passionate about fostering an environment of continuous learning and excellence, skilled in delivering engaging learner experiences and ensuring that learning objectives are met and connected to delivering business outcomes. You will have experience developing and delivering classroom based and virtual instructor-led training and side-by-side coaching. You are skilled in diagnosing opportunities to improve performance and delivering the coaching needed to help new hires and existing CSM’s be successful. What you will do:Support CSM’s as they go through initial onboarding and transition to their role working with our community customers in the field.   Serve as an internal expert and first point of contact for new CSM’s as they complete initial onboarding training. Provide expertise and coaching on topics including but not limited to:Consultative sellingObjection handlingTime management skillsSalesforce skillsCollaboration with community customers to advance the saleReporting on new hire performance against ramp metricsIdentify CSM skills gaps and create strategies to address through development opportunities.Work with the Director of L&D, Community Leaders and team members to identify areas of improvement needed in the onboarding process and support provided to new hires to ensure optimal performance against ramp metrics.Work closely with CSRMs on Coaching Plans designed to improve new hire and/or tenured advisor performance.Deliver CSM onboarding and continuing education sessions.Coordinate efforts with the L&D team and Community Leaders to ensure course materials are comprehensive in meeting the needs of new hires and existing team members. This may include:Providing consultation on development of content and delivery methods.Update/enhance onboarding materials to comply with current policies and protocols.Organize/promote the training resources housed in the LMS, L&D Google Site, 1-Stop Shop.Work as SME on content developmentStay current with policies and procedures by attending appropriate Community team meetings, as well as L&D team meetings.Other duties as assigned.

  • ID: #49867900
  • State: New Jersey Newyork 00000 Newyork USA
  • City: Newyork
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-05-05
  • Deadline: 2023-07-04
  • Category: Et cetera