Verint Expert

Job Title Verint Expert-L3 Location Raritan, NJ

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have good customer handling skills

• 5-8 years of experience on Verint WFO technologies.
• Verint recorder Data center server and SQL/DB server support skills
• WFO and quality management reports and troubleshooting skills
• CTI - DMCC and TSAPI integration deployment and troubleshooting skills
• Patch and certificate installation skills.
• Licenses management for Recorder (Call Recording - Quality Management -Screen Capture)
• How Screen capture recording works.
• Recorder integration server and Recorder IP Capture Engine experience
• Playback player and certificate troubleshooting skills.
• Performance Management and form design skills.
• Logs review and vendor management skills

• Resolving incident cases.
• Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed.
• Incident tracking to ensure continuity across shifts.
• Vendor management with PSTN Service provide, OEM for resolution of tickets.
• Coordination of communication bridges during major outages
• Participate in Operational processes (Daily Ops, Change Control, Incident management, request for service, etc).
• Adhering to defined SLAs
• Handling tickets / requests
• Troubleshooting technical issues
• Ensuring that defined processes are adhered to
• Report regularly concerning key counters and measures of the voice network through health checks