Billing Systems Manager

Job Description

As the Billing Systems Team Manager you will leada small dynamic team that are technically and analytical minded. The purpose of the role is to manage the team supporting our in-house billing systems and customers in timely and accurate billing.

In this role you will alsosupport the billing of existing products as well as being integrally involved in the development and implementation of billing solutions for new products and pricing models.

You will work with our wholesale customers, suppliers, and internal stake holders from various operations teams as well as Systems, Sales and Products. The Billing Systems Team is a small team with a big impact!

• Identify & implement system developments to improve capability and efficiency.
• Create new tariffs to differentiate new product usage & map the import usage to them.
• Write specifications for importing new charge feeds.
• Managethemonth end closing procedures of the data that is related to billing.
• Manageproject-based work in conjunction with day to day operational tasks.
• Apply expertise's to solving billing and system-based challenges.
• Providecoaching & mentoring to team members in line with development plan.
• Manages team workload and allocation of work.
• Ensures that there is accuracy in the information of the database.
• Pro-active attitude and willing to take the initiative to drive improvement.

Qualifications

• Attention to detail and the ability to analyse large amounts of complex data
• 3+ years in Telco/utility billing experiencewith querying & updating records in a SQL database
• Experience in presenting to senior business managers and executive managers
• Understanding of workforce management practices
• Understanding of ITIL framework
• Understanding of Call Centre and Operational team performance metrics including Customer Experience measures
• Experience managing high performance teams

We strive for a healthy, inclusive, and flexible workplace. We nurture diversity, continuous learning in the latest technology and thinking. Innovative benefitsinclude parental leave for mums and dads, remote working, and a comfortable, fun work environmentwith social events, prayer rooms, pool tables and fully stocked bar!

If this sounds like the next great step in your career, we'd love to hear from you.

MNF is an equal opportunity employer. All applications will be treated with the strictest confidentiality. You will need to have current work rights to work in Australia and be prepared to undergo relevant background checks. No recruiters please.

Additional Information

MNF Group is committed to a strong culture that is diverse and inclusive and we encourage our employees to bring their whole self to work.

We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.

Our employees’ happiness, health and wellbeing is important at MNF. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside MNF and also supports their wellbeing. We regularly enhance our employee benefits such as an employee share gift plan, paid birthday leave, up to 12 weeks paid parental leave for both parents as the primary carer, reward & recognition programs and social clubs.

At MNF Group, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.