COE Account Transition Director - Remote

COE Account Transition Director - RemoteJob ID108044Posted10-Mar-2023Service lineAdvisory SegmentRole typeFull-timeAreas of InterestTransaction ManagementLocation(s)Remote - US - Remote - US - United States of AmericaROLE PURPOSEThe purpose of this client-facing role is to ensure overall success of new Transaction Management account transitions, and special projects/programs supporting strategic accounts or platform initiatives for the Advisory and Transactions business segment.This role is focused on delivering measurably superior outcomes for our clients.The A&T Transition Director is responsible for mobilizing new client accounts ensuring all contractual requirements are met and for supporting expansion/transformation of existing accounts. This individual provides strategic and governance oversight and accountability, on-going leadership, and direction for these projects by facilitating planning sessions and client meetings/workshops, solving problems, assessing risk, implementing mitigation plans, and communicating with key decision-makers.The A&T Transition Director will operate and integrate within large and complex multidisciplinary projects outside of A&T.JOB SUMMARY

Accountable for account transitions and special projects success & primary point of contact for Account Teams and clients in the US.

Responsible for setting and driving transition & project objectives and performance indicators; works with account teams or A&T Platform peers/leadership to drive timely completion of all transition or special project milestones

Escalation point for Accounts Teams. Recognizes, applies and captures lessons learned all throughout the process.

Responsible for hand-off to Account Team and assists with Stabilization.

Participates in pursuit/solution process, showcasing depth of experience of dedicated platform and assessing any potential roadblocks to transition delivery.

SME for TM delivery and account management. Supports new account teams delivering the CBRE-Way. Provides guidance/orientation to new account teams.

MAJOR TASKS

Escalation point for core and extended team on the project. Recognizes, applies, and captures lessons learned all throughout the process.

Supports the client pursuit process, including solution and transition strategy development and yellow pads/presentations as needed.

Lead transition planning efforts post-award prior to kickoff, including team mobilization.

Supports the Account Teams to ensure all transition commitments are met and delivered in the agreed timeframe following the A&T transition process. This leader typically delivers exceptional outcomes.

Leads Account Peer Reviews and Account Refreshes. Formulates recommendations and implementation plans to augment delivery and improve client satisfaction.

Develops the transition budget, forecast any deviation, and provide required reporting.

Lead the Go Live strategy to ensure successful Day 1. Ensure contract obligations are met and transition deliverables are satisfied using the A&T best practices, tools, playbooks, and processes. Manage project closeout process and operational handoff to account leadership.

QUALIFICATIONSEDUCATION and EXPERIENCE CERTIFICATES and/or LICENSES

Bachelor's degree with an emphasis in Finance, Real Estate, Business Administration or related field

Minimum 10 years progressive leadership experience

MBA or advanced degree preferred

Professional background in Transaction Management or Account Management with blue chip/sophisticated clients. Familiarity with systems implementations, mergers/acquisitions, re-engineering or other large/complex projects

Deep operational knowledge in complex organizations

International work experience preferred

COMMUNICATION SKILLS / EXPERTISE

Responsible for planning efforts leading up to Transition Kickoff; hosts client-facing transition kickoff events. Review Transition communications/presentations and reporting from relevant project teams.

A process development expert, able to understand current-state, run gap analysis, and proactively explore new ideas to increase quality, efficiency, effectiveness, obtain client and account team buy-ins, and able to lead others through process improvements. Develops operational or governance playbooks.

An expert in facilitating meetings and workshops, both internally and externally.

A Change Management leader, able to drive improvements partnering with key stakeholder groups across client organizations and CBRE.

Strong project management, coaching, and consulting skills

AUTONOMY / IMPACT

Expert at ensuring all scope is accounted for within the transition plan; can proactively develop custom components based off client needs and can lead the development of new components into the standard plan.

Can predict possible risks and proactively develop mitigation plans with the appropriate stakeholders. Can lead teams through solutions and enable successful outcomes.

Able to manage/operate in ambiguous environment and in the absence of a well a defined scope. Able to improvise and create solutions customized for clients.

Thrives in a fast-paced environment, with a bias for action and ability to pivot as priorities shift.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.#INDSJCBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the COE Account Transition Director position is $150,000 annually or $72.12 per hour and the maximum salary for the COE Account Transition Director position is $180,000 annually or $86.54 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)