Computer Operator

TCI has an immediate need for a

• Document and communicate problems and issues that occur during the support hours in accordance with the defined procedures.
• Review, troubleshoot, and respond to events reflected in various management tools.
• Monitor the TIERS environment (i.e., up/down/alerts) and performance i.e., storage capacity and utilization).
• Escalate issues involving performance of the operating environment.
• Perform touch labor maintenance functions as requested / scheduled through Work Orders and/or Incident Tickets to perform changes and installations per documented specifications (i.e., cable changes, rack mount components, verify operational, and escort 3rd party hardware technicians).
• Coordinate efforts with other work centers and personnel to resolve incidents or events related to systems and supporting infrastructure.
• Supports additional customer systems and environments as required.
• Perform help desk/call center tasks.
• Monitor and run z/OS operating systems using the z/OS master console. This includes monitoring online systems, CICS and TSO, running batch systems including restart/rerun procedures, performing scheduled work, and reporting and logging all batch production failures.
• Execute the batch schedules on a daily basis (may set or revise schedules as requested).
• Observes equipment and console control panels to detect operator messages, error indicators, faulty output, or machine stoppage.
• Restart jobs as directed.
• Provide first line support for network troubleshooting, monitoring and reporting.
• May perform clerical work incidental to operations such as labeling tape containers, maintaining production records, replenishing stock items, and distributing output materials.

• 2-4 years of experience as an IBM Mainframe Computer Operator is required.
• Service Desk experience required.
• Bachelors degree in computer science or related field or equivalent training/education required.
• Must be U.S. Citizen and eligible for a Public Trust clearance.