Vacancy expired!
- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
- Manage the escalated service requests of customers through different access channels.
- Take Inbound calls for customers calling into Escalations department. Route to appropriate area and or open a new case/complaint or escalate current case/complaint.
- Work Ecase complaints and provide resolution to customer within specific timeframes and expectations.
- Work flow daily 15- 20 calls and 40- 50 complaints overall to work and resolve
- Responsible for validating customer entitlement. Log case to provide a resolution or routing and dispatching an end-user to the proper resources.
- Act as a customer advocate.
- Collaborate with other departments within the organization to find solutions.
- Monitor the service event through completion for compliance.
- Reviews customer feedback related to customer entitlement, case management, and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis.
- Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks.
- Thorough understanding of the general/technical aspects of the job.
- Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment.
- Manages multiple tasks or cases simultaneously without supervision.
- Preserve customer relationships and protect the business.
- Preferred 2-5 years applicable experience, or equivalent combination of experience and college education.
- Prior experience supporting consumer and or business escalations.
- Computer proficiency
- Accuracy in data entry
- 3-5 years working on PC with multiple applications and process flows.
- High school education or equivalent.
- ID: #49938615
- State: New Mexico Riorancho 87114 Riorancho USA
- City: Riorancho
- Salary: USD30000.0000 - USD40000.0000
- Job type: Permanent
- Showed: 2023-05-15
- Deadline: 2023-07-12
- Category: Customer service