Customer Service Representative (Remote)

08 Jul 2024
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We are seeking call center customer service agents. You will serve as the first point of contact for customers who need assistance with our client's products and/or services. Duties include answering customer calls, responding to emails, and resolving customer issues. This is a remote position and will need to have a secured location within home or area free of distractions and accompanying noises.

Requirements:

-Must provide proof of education (diploma, G.E.D., college, or trade school accreditation, etc.) to be considered for this position.

-Need to be tech-savvy and have above-average computer skills.

-Must be available to work 100% remotely on a permanent schedule.

-Certain lines of business are open seven days a week 8 AM-8 PM so schedules are staggered to accommodate our business needs.

-Training schedule is 9 AM-5:30 PM, M-F. After training, work schedule will be scheduled accordingly to fit company hours of operation.

-First day of training is in person (all day) - 5 weeks virtual - 2 weeks of nesting.

-Will need to have internet speed of at least 10mbps - no satellite internet.

-Will need to pass all background checks, verifications and drug test.

-Covid vaccination proof preferred but not required.

Responsibilities:

-Manage large amounts of inbound and outbound calls in a timely manner.

-Follow communication “scripts” when handling different topics.

-Review customer accounts, providing updates and information.

-Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

-Guide callers through troubleshooting, navigating the company site or using apps.

-Build sustainable relationships and engage customers by taking the extra mile.

-Keep records of all conversations in our call center database in a comprehensible way.

-Meet personal/team qualitative and quantitative targets.

-Understand and execute company values and mission.

-It is strongly encouraged for candidates to achieve 100% attendance as missing any days will put them behind.

-Must have quiet remote work area in home.

If you feel like you qualify and are an individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative! For more opportunities visit our website at abq.snelling.com.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Full-time
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