Customer Service Representative (Remote)

08 Jul 2024

We are seeking call center customer service agents. You will serve as the first point of contact for customers who need assistance with our client's products and/or services. Duties include answering customer calls, responding to emails, and resolving customer issues. This is a remote position and will need to have a secured location within home or area free of distractions and accompanying noises.


-Must provide proof of education (diploma, G.E.D., college, or trade school accreditation, etc.) to be considered for this position.

-Need to be tech-savvy and have above-average computer skills.

-Must be available to work 100% remotely on a permanent schedule.

-Certain lines of business are open seven days a week 8 AM-8 PM so schedules are staggered to accommodate our business needs.

-Training schedule is 9 AM-5:30 PM, M-F. After training, work schedule will be scheduled accordingly to fit company hours of operation.

-First day of training is in person (all day) - 5 weeks virtual - 2 weeks of nesting.

-Will need to have internet speed of at least 10mbps - no satellite internet.

-Will need to pass all background checks, verifications and drug test.

-Covid vaccination proof preferred but not required.


-Manage large amounts of inbound and outbound calls in a timely manner.

-Follow communication “scripts” when handling different topics.

-Review customer accounts, providing updates and information.

-Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

-Guide callers through troubleshooting, navigating the company site or using apps.

-Build sustainable relationships and engage customers by taking the extra mile.

-Keep records of all conversations in our call center database in a comprehensible way.

-Meet personal/team qualitative and quantitative targets.

-Understand and execute company values and mission.

-It is strongly encouraged for candidates to achieve 100% attendance as missing any days will put them behind.

-Must have quiet remote work area in home.

If you feel like you qualify and are an individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative! For more opportunities visit our website at

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week