Customer Service Specialist - Order Management

This is a hybrid role.You will work with clients to run their customer service order management function. Our focus is on technology-enabled business transformation, and we partner with some of the most advanced planning systems providers. We are seeking a highly motivated and experienced CPG Customer Service Order Management Specialist to join our dynamic team. The ideal candidate will have a strong background in customer service and order management within the CPG industry, ensuring that orders are processed accurately and efficiently while maintaining a high level of customer satisfaction.ResponsibilitiesYou will be the face of client’s North America to our Customers replenishment team.  Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence.  Professionally and promptly lead the resolution of all issues related to customer orders; resolve customer questions and problems by thoroughly researching issues, identifying root causes, and offering solutions.  Partner with the assigned Customers and Field Sales/Internal Supply Chain teams to meet service objectives and deliver profitable growth. Demonstrate good business judgment by knowing how to prioritize critical tasks in a fast-paced, self-managed team environment. Deliver specific and measurable cost savings and service improvements that deliver positive results. Collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement process, and align stakeholders to implement the change and communicate the outcome.