Customer Support Specialist

Job DescriptionWe are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Jersey City, NJ. In this role, you will be the frontline of our customer experience, providing timely, empathetic, and solution-focused assistance. You will help customers navigate technical and service-related inquiries and ensure satisfaction at every touchpoint.ResponsibilitiesRespond to customer inquiries via phone, email, and ticketing system in a professional and timely mannerTroubleshoot technical issues and provide clear, step-by-step resolutionsDocument customer interactions and track issues for resolution follow-upCollaborate with internal teams to escalate and resolve complex problemsMaintain a positive and patient tone, ensuring high levels of customer satisfactionProvide feedback to help improve service processes and customer experienceStay up to date on products, services, and system updates