Director of Operations

Your Purpose!Ensure the hotel operates efficiently and delivers high-quality services to guests, while remaining aligned with the strategic goals set by Hotel Management. Key competencies required include: leadership skills, management, customer service, and a strong understanding of hotel operations in areas such as Housekeeping, Front Office, Guest Service, Maintenance, Security, and Laundry.Your Role in Action!Supervise and coordinate the hotel’s daily operations, including Housekeeping, Front Office, Guest Service, Maintenance, Security, and Laundry departments.Foster a positive and motivating work environment.Implement and uphold policies and procedures to ensure service quality and guest satisfaction.Assist in developing and managing the hotel’s budget, monitoring expenses, and ensuring operations remain within set limits.Address and resolve guest complaints or issues effectively, ensuring a positive and memorable experience for all customers.Analyze and evaluate operational processes and propose improvements to enhance efficiency and profitability.Report directly to the General Manager, providing updates on hotel performance, operations, and new initiatives.Ensure the hotel complies with all relevant health, safety, and labor regulations.