Experience Manager

Join our team as Experience Manager and become one of the authors of our story. The Experience Manager at

Susurros del Corazon will embark on a brand-defining program of deepening our “soulful” experiences at our

property. This role will spearhead this effort for Susurros del Corazon, and as such, will be responsible for

initiating, facilitating, and guiding well-designed and creatively curated guest and team experiences unique to our

properties through adventures, activities, classes, amenities, product selection, partner alignment, and space

activation. This role is integral to establishing and maintaining thematic stories and elements that influence andguide the resorts’ guest experience. Reporting to the Director of S&M, with a dotted line to the Area Director of Marketing.

Core Responsibilities: 

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our talent always finds new ways to look after the business, their guests, and their team-members. Within this, the key responsibilities for this position are:● Develop annual events calendar for the property, based on Susurros del Corazon Journey Map.

● Plan, lead, and guide inter-departmental execution of special events and weekly activities, events,

classes, and programs that allow guests to maximally experience the property's values and create

lasting memories.

● Develop daily rituals that bring the resort’s spirit alive for its guests and the local community.

● Curate design elements for use in Resort spaces, retail, and amenity offerings.

● Create, execute, teach, and standardize presentation and execution of guest offerings.

● Activate event spaces in well-designed and intentional ways to create relevant, unprecedented, and

memorable guest experiences.

● Establish relationships with local partners and vendors to initiate and enhance our unique brand

story.

● Align the resorts with strong brand partners to solidify our messaging in the local community as

well as the global luxury resort market, and to present a consistently attractive brand image to

existing and potential guests.

● Create visual and physical content to support the marketing of the experiences. This could include

photoshoots, copywriting, graphic design, etc.