General Manager

We are seeking an experienced and dynamic General Manager to lead our team and ensure the highest level of guest satisfaction. If you are a results-driven hospitality professional with a passion for excellence, we invite you to apply for this exciting leadership opportunity.

As General Manager, you will oversee all aspects of operations, including front desk, housekeeping, maintenance, food and beverage services, and sales. You will be responsible for hiring and training qualified staff to deliver exceptional service, maximize sales, and drive profitability, all while maintaining a high degree of public satisfaction and employee morale.

Key Responsibilities:

Oversee daily operations, ensuring all departments are functioning efficiently and in line with brand standards.

Develop and manage operating budgets; control payroll and other expenses.

Hire, train, supervise, and develop department heads and team members.

Ensure optimal guest satisfaction and maintain high service standards.

Develop and execute effective sales and marketing strategies.

Inspect guest rooms and public spaces regularly to ensure quality standards.

Foster strong relationships with guests, staff, vendors, and community leaders.

Promote employee engagement and maintain a positive team environment.

Ensure adherence to all safety, sanitation, and brand compliance protocols.

Regularly report performance metrics and develop strategies for improvement.

Qualifications:

Strong operational knowledge of all hotel departments.

Proven leadership and team-building skills.

Experience with budgeting, accounting, and sales planning.

CHA designation preferred.

Excellent communication skills; Spanish-speaking ability is a plus.

Able to work weekends and holidays as needed.

Ability to lift, bend, move equipment, and stand for extended periods.

Must maintain the highest ethical standards and professional demeanor.

Benefits We Offer:

Medical, Dental, and Vision Insurance

Dependent Care Assistance

401(k) with Company Match

Short-Term & Long-Term Disability

Employee Assistance Program (EAP)

"Perks at Work" Employee Discount Program

Employee Referral Bonus Program

Discounts at over 40 affiliated restaurants

Competitive pay + quarterly bonus opportunities

Paid Time Off (PTO) and Sick Time

Casual Work Attire

On-the-job training and advancement opportunities

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.

Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.