Guest Services Director

Sandia Ridge seeks a full time, Supervisor Guest Services! Customer service and healthcare experience preferred! Benefits$17 - $19 per hourHealth, Dental, Vision, Company-paid life insurance, 401K, Paid Time OffVariable compensation plansInclusive workplace with DEI committee. DEI is a part of our company's DNA.Tuition, Travel, and Wireless Service DiscountsEmployee Assistance Program to support mental healthEmployee Foundation to financially assist through unforeseen hardshipsRestrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.The Guest Services Director oversees Customer Service, Recreation, and where applicable, the Gift Shop, and Salon Services. The Guest Services Director ensures that patients/residents and their families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights.Position HighlightsTrain and coach nursing center staff so they maintain the highest level of customer service.Manage the customer satisfaction survey process within the nursing center. Responsible for the nursing center's customer satisfaction scores and response rates.Provide a meaningful Guest Services program for all patients/residents that includes creative, intellectual, physical, service, social, and spiritual individual and group opportunities each week based on the customer's needs, interests, abilities, preferences, treatment plans and goals.Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.Supervise Guest Services staff, including Recreation staff and receptionists.Genesis HealthCare is a leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you passionate, highly skilled and motivated to make a difference.Our mission: We improve the lives we touch through the delivery of high-quality healthcare and everyday compassion.We Care Deeply about YOU! Guided by our Core Values, Code of Conduct and Ethics program, we foster a culture of care and compassion. We focus on improving the quality of care through creativity and innovation, honesty and integrity in all we do.We Develop YOU! We provide career ladders, education and training opportunities so you can build a long and successful career with Genesis.We Appreciate YOU! We value your contributions to the Genesis mission and vision and instill an environment of teamwork and enjoyment in working together. We recognize and celebrate our shared successes.We are Committed to YOU! We know you are the vital link between Genesis, our patients and residents! We inspire you to be your best self.We Protect YOU! We take great pride in meeting or exceeding CDC and CMS standards.Qualifications:Bachelor degree or higher preferred.Two (2) years full-time experience in customer service/hospitality preferred.Other Info

Position Type: Full Time

Pay Target: $17 - $19 per hour

Job City: Albuquerque

Requisition Number: 511368

Genesis HealthCare, Inc. and all affiliated entities (collectively “Genesis”) has a strong commitment to diversity that is fully supported and practiced by our officers and leadership team. Genesis provides equal employment opportunities to all employees and applicants for employment without regard to actual or perceived race, color, religion, gender, gender expression, gender identity, sex, sexual orientation, HIV status, national origin, age, disability, marital status, pregnancy, ancestry, citizenship, genetic information, amnesty, military status or status as protected veterans, or any other legally protected characteristic. Genesis is an Affirmative Action and Equal Opportunity Employer and our goal is to foster an inclusive and accessible workplace free from discrimination and harassment where everyone has equal opportunities to succeed.