Hotel Receptionist

Oaks Auckland Hotel are looking for a Hotel Receptionist to join the team on a full-time basis. From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.Key Responsibilities Include:Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Expected minimum hours: 30 hours per weekLocation: 40 Beach Road, Auckland City, 1010, New ZealandHourly range: $25.50 - $27.50NZD per hour. (excluding contributions to KiwiSaver). Payment of wages will be processed on a fortnightly basis by direct credit to your nominated bank account.Annual salary approximate: $39,780 - $44,900 (excluding contributions to KiwiSaver). Approved sponsor: Minor Hotels Australasia Limited (previously Oaks Hotels & Resorts Limited)Schedule 1 - Specific Terms and ConditionsJob Title: Hotel ReceptionistJob Level: Team MemberEmployment Status: Full Time - PermanentCommencement Date: To be confirmedReporting to: Front Office ManagerBreaks: Employees are entitled to paid rest breaks and unpaid meal breaks based on the number of hours worked. Breaks will be taken at times agreed to by the employer and employee or when the law says breaks must be taken. Leave Entitlements: As per Employment New Zealand - Leave and holidays | Employment New Zealand and Holidays Act 2003.Period of Notice: Four weeks