IT Support Specialist

NielsenIQ is looking for a Support Specialist to join our Technology team, taking knowledge transfers  for new applications/features and Taking knowledge transfers from Development team for new applications/features and provide work on Support issues, support, requests Work on Support issues and requests submitted via SNOW tickets as well as email escalations. Also expected to provide support during bridge calls for critical outages and degradation.Taking knowledge transfers from Development team for new applications/features and provide support for new issues reported.  Work closely with Development team and operation team to close tickets/issues.  Creating knowledge management documentation and submitting platform tickets for any software defects they have identified and reproduced in lower environments.He/she will also be part of an on-call rotational support during weekends and after-hours support as needed.