NY - IT System Support Analyst

Job Description

• Install operating system software, patches and upgrades

• To update and document client issues

• To perform analysis and determine client problems, and document these issues

• Create and maintain documentation of configurations and processes

• Perform system backups and recovery

• To perform a cause analysis either on-site or at a client location.

• Maintain an inventory of installed software

• Manage policy and procedure for upgrades

• Respond to after-hours system alerts, troubleshooting and resolution

• Analyze performance, identify areas of concern and implement action plans

• Manage the process of creation, modification and termination of user accounts

• To assist customers for the purpose of improving processes related to system issues

• To maintain error logs in coordination with the IT Support team, and to maintain resolution reports

• Monitor and update malware prevention systems

• Set up end user hardware and software

• Analyze and resolve end user requests

• Document system requirements, analyze end user support patterns, defines scopes and objectives, and assists in creation of system specifications to provide end user training and support documentation

• Projects a positive image of the organization to employees, customers, industry, and community

• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Qualifications

• Bachelor’s degree in Information Technology or related field, will consider equivalent experience

• Three years’ experience in IT systems

• Microsoft Office Suite

• Microsoft and Apple Operating Systems

• Excellent customer service skills

• Ability to work well with others

• Excellent verbal and written communication skills

• Experience in G-Suite / Google Cloud Administration

• In depth knowledge of Windows 10, Cisco WebEX, Mac OS, Microsoft Office 365

• Ability to travel up to 4 hours to support locations in the terrority

• Ability to travel more than 4 hours to support locations outside of the terrority

• Ability to travel to other states as necessary

• Ability to pass state and federal background checks

Additional Information

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.