Operation Excellence Manager

This role requires smooth execution Management and complete control over tasks as per SOPs & SLAs related to projects and admin duites specific to DA backoffice in coordination with local level HUB resources / local Delivery resources for all countries under Malaysia HUB.The Operation Excellence Manager familiarizes with all collection services in order to execute, manage and control them effectively post Go-Live of HUB, collaborates with different stakeholders while working & supporting on projects, and admin duties in order to meet them as per aligned timelines & SLAs, and understands country level exceptions, timelines, requirements etc. in detail together with local HUB resources for future Standardization & Automation.ResponsibilitiesEnsures execution of tasks pertaining to Projects and Admin duties  happens as per SLAs Engage with country level stakeholders to understand their concerns & also HUB pain points and work on finding simpler & eficient solutions to itOrganize regular engagement calls with the team to understand their concerns, coach them, organize training for them (as per development needs) & work towards keeping their motivation levels always highLook for optimization opportunities on a continual basisEngage continuously with team and create an environment that drives and promotes integrity and company valuesLead continuous improvements initiativesRemain aware about country level exceptions, nuances, risks, challenges, timelines while working on Projects and Admin dutiesAnticipate challenges, risks and raise them HUB Leader