Sales Operations Specialist

 Position SummaryResponsible for sales administration, contract review and sales support. Key activities include managing quotations, contracts, Production Part Approval Process (PPAP) requests, pricing, account adjustments, customer master files, reporting and part number management. Daily interaction with customers, sales staff, internal departments and intercompany business units.Essential FunctionsPreparation and submission of quotations, including price creation, margin review and trackingPerform Contract Review and manage customer Scheduling Agreements/amendments (Price changes) and contractsManage pricing files, and analysis, surcharge and rebate agreementsReview and process account adjustmentsManage part number files, create BOM and communicate special instructionsManage and maintain Customer Master Data in Customer Relation Management (CRM) & Enterprise Resource Planning (ERP)Coordinate credit approval / credit limits with the Finance DepartmentUnderstand customer requirements, receive and manage correspondence (Request for Quotes - RFQ’s, Drawings Samples, PPAP etc.) and work with relevant departmentsInside support for sales engineersResolution of issues with CustomersManage and track won/lost business and update, participate and help develop sales forecastReview, track & control Customer Specific RequirementsAwareness and participation in World Class Operations (WCO) initiativesEnsure compliance with all applicable safety and environmental regulationsCompliance to the Oetiker Management Manual – IATF 16949 & ISO 14001 EMS requirements