Senior Manager Technical Services & Operations

17 May 2024

Vacancy expired!

Current Employees:If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)You are the driving force behind our company.Start your career with Ryder today!SummaryThe Sr. Manager Technical Services and Operations provides leadership and expertise associated with the definition, selection, implementation, and ongoing support for technologies leveraged by Ryder to deliver scalable, highly available computing environments. This IT Leader must have the leadership and technical experience to drive Operational Excellence through their team and across IT. Demonstrate thought leadership for growing people, improving process, and implementing technology industry best practices in a hybrid legacy-cloud environment.This position manages a team to provide independent oversight to IT Operations which can include ITSM management, endpoint design and support, infrastructure design and support, as well as support overall IT security, disaster recovery, service and project delivery. Critical functions include operational and technical roadmaps, defining metrics and reporting, and financial management of personnel, products, and services.It is expected that this position has strong expertise in multiple IT Operations disciplines and can collaborate and influence staff, peers and Sr. Leadership within IT to construct high quality, scalable, and efficient Enterprise Solutions.Essential Functions

Responsible for the strategy to improve the design, implementation, support and reporting of processes and technologies under their respective discipline.

Responsible for the successful delivery of 24x7x365 IT services including service management (incident, problem, change, request), monitoring, backups, patching, capacity planning, optimization, asset management and reporting.

Coaches and counsels employees on performance, sets expectations and manages outcomes of personal development, objectives and goals, recommends pay actions and responsible for other HR activity.

Responsible for the operational tasks for business projects requiring I&O services. Support includes providing standards, process and technical direction to architects, SME’s and PM’s to ensure full integration into the Ryder SDLC process.

Responsible for the financial knowledge and discipline to manage departmental budget including, but not limited to, billable/non-billable hours, licensing, asset lifecycle, maintenance, and overall cost management.

Additional Responsibilities

Makes Information Security a foundational control for all technology and process definitions

Works with the PMO to continually improve the SDLC process as it relates to IT Operations

Manages projects crossing multiple IT teams and impacting various business units

Develops partnerships with peers across IT and the business to learn their about their roles, their feedback and how to improve Ryder

Implements project execution methodologies with team

Maintains currency in new ITSM developments and technology

Provides Audit and oversight for IT Operations functions

Performs other duties as assigned.

Skills and Abilities

Trust & Integrity - Experience in developing an IT Operations service oriented culture in a geographically and culturally diverse organization

Courage - Providing important feedback, input, or push back when confronting difficult issues, conversations, decisions, or facing opposition despite having fear or hesitation with the person or situation at hand

Agility & Adaptability - Maintaining effectiveness, exploring positive opportunities, and smoothly adjusting when undergoing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture)

Decision Making - Using one’s knowledge and understanding of Ryder, internal data, and trends, in order to improve individual productivity and company results

Business and Financial Acumen - Using internal and external organizational knowledge, trends, and financial data to diagnose business strengths and weaknessesKeeping a financial perspective at the forefront when making business decisions and managing the team

Building Partnerships - Developing and leveraging collaborative relationships within and across the organization to achieve results(preferred)

Customer Focus - Finding opportunities to provide an exceptional experience for both internal and external customers by being customer centric and ensuring the customer’s perspective is a driving force behind strategic priorities, business decisions, processes, and individual activities

Coaching - Providing feedback, instruction, and development guidance on targeted knowledge, skills, and abilities to help others maximize performance, excel in their current job, and/or prepare for future potential responsibilities and job opportunities

Leading Teams - Guiding, motivating, and developing the team to achieve successful outcomes and maintain accountability for business objectives

Driving Results - Setting high goals for personal and team accomplishments, monitoring progress, and working to meet or exceed goals

Driving Innovation - Creating an environment and culture that inspires and encourages others to generate new ideas and creative solutions with measurable improvement and increased value for customers (internal or external)

Facilitating Change - Encouraging and empowering others to imagine better approaches, create solutions, embrace change and facilitate change to achieve business outcomes

Strong experience of IT Operations technologies and processes including endpoint, network, server, SAN, monitoring, backup, patching, DR, ITSMadvanced required

Strong background in IT Security, specifically IT Risk, Vulnerability Management and system best practicesadvanced required

Proven track record in the management of a technical support group and in technical Project Managementadvanced required

Strong understanding and experience with the delivery of IT Operations Managed Servicesadvanced required

Qualifications

Bachelor's degree required Bachelor's Degree or equivalent - Information system, computer science or similar degree

Ten (10) years or more A minimum of 10 years experience in Information Technology with at least 7 years in a leadership role. required

Seven (7) years or more Experience in providing IT Operations support for a large global enterprise. required

Five (5) years or more Experience in developing an IT Operations service oriented culture in a geographically and culturally diverse organization. required

Strong experience of IT Operations technologies and processes including endpoint, network, server, SAN, monitoring, backup, patching, DR, ITSM. advanced required

Strong background in IT Security, specifically IT Risk, Vulnerability Management and system best practices. advanced required

Proven track record in the management of a technical support group and in technical Project Management. advanced required

Strong understanding and experience with the delivery of IT Operations Managed Services. advanced required

Travel: 1-10%DOT Regulated: NoneApplicants from California, Colorado, New Jersey, New York City, and Washington:Salary is determined based on internal equity; internal salary ranges; marketdata/ranges; applicant’s skills; prior relevant experience; certain degrees orcertifications, etc.The salary for this position ranges from 130,000.00 to 145,000.00 Employees may also be eligible to receive an annual bonus, as applicable.Job Category: IT LeadershipRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)#wd

Full-time
  • ID: #49955059
  • State: New Mexico Santa fe / taos 87501 Santa fe / taos USA
  • City: Santa fe / taos
  • Salary: USD TBD TBD
  • Showed: 2023-05-17
  • Deadline: 2023-07-17
  • Category: Et cetera