Senior Product Manager, AI/ML - Trust & Safety

Job Description

Etsy seeks a Senior Product Manager for the Global Product Compliance team! This team builds user experiences, automated detection systems, and enforcement mechanisms that help our compliance team keep the platform safe from policy-violating users and content.

This is a key role in crafting, managing, and executing on and product strategy for risk detection and automated enforcement. Your focus in 2022 is to scale Compliance’s detection capabilities against the fast growth Etsy is experiencing, bringing this work in line with the overall Data Science and Machine Learning technical program and reducing reliance on traditional rules-based detection.

In order to accomplish this, you’ll work cross-functionally every single day with partners in engineering, design, T&S operations, research, and analytics.

As an experienced Product Manager, you’ll actively chip in to solving consumer-facing problems, developing strategies and roadmaps, as well as executing on those plans.

1. Build learning controls that are capable of sifting through large amounts of data to proactively identify items that violate Etsy policy.
2. Improve our customer-facing flagging tools that allow the Etsy community to report issues so that we collect more accurate signals about shop and item quality, and use this user-generated data to improve our automated detection.
3. Develop systems that empowers Risk Analysts and enforcement teams to spot emerging trends and quickly deploy risk interventions at scale.

• Partner closely with product leads and key business partners to refine and extend the long-term strategy and product roadmap.
• Derive insights from user and transactional data to develop machine learning model requirements in collaboration with Risk Analysts, Data Science, and Engineering.
• Work collaboratively with Architecture, Product, and Engineering teams to develop and deliver products that are scalable and reliable.
• Launch new high priority automated risk controls that reduce common risks across the selling and buying journey by minimizing financial loss without affecting the lifetime value, conversion rate, and engagement of “good” users.
• Prioritize product features through continuous iteration, user research and analysis, and experimentation when appropriate.

Qualifications

• Product management and risk experience with a focus on abuse and risk detection.
• Experience leading technical products from inception to launch.
• Excited and passionate about solving customer problems, both internal and external.
• Proficiency with SQL: ability to read, edit, and write queries without assistance from data analysts.
• Experience with using both qualitative and quantitative data to make product decisions. Knowing when and how to balance data with intuition.
• You’re capable but stay humble. A natural curiosity to always ask questions to better identify the problem at hand.
• Committed to teamwork and clear communication: driving decision making with Ops, Engineering, Product Design, Analytics, and Research.
• Phenomenal to have: Hands on experience with Trust & Safety applications of machine learning. Previous two-sided marketplace experience.
• Nice to have: Degree in computer science or business administration
• Strong belief in Etsy’s vision, mission and values.

Additional Information

If you're interested in joining the team at Etsy, please send a cover

letter and resume telling us why you'd be right for the position. As you've

hopefully seen already, Etsy is a place that values individuality and

variety. We don't want you to be like everyone else we want you to be

like you! So write to us and tell us what you're all about.

At Etsy, we believe that a diverse, equitable and inclusive workplace makes

us a more relevant, more competitive, and more resilient company. We

encourage people from all backgrounds, ages, abilities, and experiences to

apply. Etsy is an equal opportunity employer. We do not discriminate on the

basis of race, color, ancestry, religion, national origin, sexual

orientation, age, citizenship, marital or family status, disability,

gender, gender identity or expression, pregnancy or caregiver status,

veteran status, or any other legally protected status. We will ensure that

individuals with disabilities are provided reasonable accommodations to

participate in the job application and interview process, to perform

essential job functions, and to receive other benefits and privileges of

employment. While Etsy supports visa sponsorship, sponsorship opportunities

may be limited to certain roles and skillsets.

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.