Service Center Transcon (Transportation) Customer Servicer Representative

Major Duties and ResponsibilitiesEnsure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON (Transportation ) DepartmentEnsure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemTrack and Trace TRANSCON Files and reportingUse export TRANSCON Workflow on daily basisEnsure accurate and timely client and vendors billing.Ensure delivery of freight and timely clearance when applicableInteract with our customers in arranging their TRANSCON shipments, meeting customer service standards.Contribute to maintain good relationships with suppliersMeet compliance at all times to regulations internal and external in accordance with government regulations.Understand department process flow, and looking for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in the DLSOPsMeet KPI standards in accordance with the Company’s procedures    Network communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessaryPromote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. KNOWLEDGE & BEHAVIORS: Knowledge:Expeditors’ Company Policies and ProceduresBasic local regulatory knowledge for complianceGlobal Logistics Industry knowledgeHazardous materials certification (preferred)Behaviors:Positive and willing to help attitude