Service Desk Technician (Intermediate-Level)

Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at White Sands Missile Range, NM.Must be a U.S. citizen with an active DoW Top Secret ClearanceIAT Level II Certification equivalent or higherNon-remote (relocation incentive available)Join a mission-driven team supporting the Army Research Laboratory (ARL), where your technical expertise directly contributes to critical research and national security initiatives. As a Service Desk Technician, you will be the front line of IT support, serving as the trusted technical resource for end users and stakeholders across a dynamic enterprise environment.This is an opportunity to be part of a collaborative and highly skilled team that values innovation, professional growth, and work-life balance. You'll gain hands-on experience supporting advanced technologies, solving complex technical challenges, and helping drive operational excellence within a leading federal IT environment.Job Responsibilities:Deliver Tier I and Tier II technical support for a wide range of hardware, software, mobile devices, and enterprise IT systems.Provide exceptional customer service by troubleshooting, diagnosing, and resolving technical issues quickly and effectively.Recommend system and process improvements to enhance the user experience and optimize information systems and network resources.Escalate and coordinate complex issues with Tier III support teams and technical specialists to ensure timely resolution.Collaborate with infrastructure, network operations, systems engineering, cybersecurity, and application support teams to restore services and address root causes.Document incidents, service requests, troubleshooting steps, and resolutions in accordance with established procedures.Support a fast-paced environment where your problem-solving skills help maintain critical mission operations.Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.