Supervisor Operations Excellence (SaaS & PaaS Cloud Admin)

This role will be a part of Operations Excellence and will report to Senior Manager - Operations Excellence.The Cloud Admin Lead is responsible for overseeing the management and operation of cloud-based applications and infrastructure during onsite hours. This role involves coordinating with application stakeholders, addressing urgent issues, and ensuring the smooth functioning of cloud services.Responsibilities & Accountabilities:The role expects the resource to perform the following functions:Act as the primary point of contact for all application stakeholders, ensuring their needs and concerns are addressed promptly.Handle and resolve any urgent issues that arise during onsite hours, ensuring minimal disruption to services.Oversee the maintenance, monitoring, and optimization of cloud environments to ensure high availability and performance.Ensure that cloud solutions adhere to security policies and compliance requirements.Work closely with IT teams to develop and implement cloud strategies and solutions.Maintain detailed documentation of cloud infrastructure, configurations, and procedures.Ensure compliance with audit, security, upgrades, and other necessary requirements for supported technologies.Regularly track, review, and report on ticket progress, ensuring alignment with CPIs and critical metrics.Possess the knowledge and ability to interpret, educate, and enforce adherence to SDLC and ITIL processes.