Technical Project Manager Ii

About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The RoleThis position partners in a team environment and able to independently manage and document all aspects of one or more technical project(s) that are tactical or strategic in nature related to customer requested disconnects in a fast paced, evolving environment. Scope of this role includes the support of design, ASR and logical network technician functions in a variety of competencies to include but not limited to; transformation contributor, training development, quality control, escalation support.The Main ResponsibilitiesLeverage operational performance to identify areas of opportunity for improvement, either through process changes, policy development, training, level of effort reduction opportunities or development scope. Subject matter expert on workflow and business process to lead transformation objectives, including problem statement identification, impact assessment, user requirement collection, consolidation capabilities, best practices, user acceptance testing, etc. Inclusive of automation technologies such as BOAs, RPAs and scripting. Manage quality control program. Escalation support for problematic orders inclusive of workflow and technical diagnostic correction. Influence and collaborate across multiple organizational teams, inclusive of contracted resources. Effectively communicate project status and develop related materials for team use. On-going growth development for self and team including celebrating success. Create and deliver material relative to job scope to team members and management. Excellent interpersonal, verbal and written communication skills. Ability to pivot between multiple platforms and concepts with ease. Strong analytical and organizational skills. Strong skills across Microsoft Office Products. Team player with a great passion to succeed.What We Look For in a CandidateBachelor's Degree or 3+ years of relevant job experience. Relevant job experience is described as: Job experience in similar industry Job experience with similar essential dutiesPreferred Education, Skills and ExperienceExperience: 5+ years Education Level: Bachelor's Degree Field Of Study: Business Management, Computer Science, Engineering, Information Technology or Telecom-related field Attention to detail with good organizational capabilities. Ability to prioritize with good time management skills.What to Expect NextRequisition #: 329387When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.Salary RangeSalary Min :57600Salary Max :128400This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.