Track and Trace Agent

18 Apr 2024

Vacancy expired!

Job Description

Scope of Position

Track and Trace Agent provides shipment status and flow for all the customers internal and external in a timely and efficient manner. Always assure to provide a quality service in compliance with all the current applicable regulations and laws, procedures and company policies.

Key Deliverables

Proactively monitor the following key metrics to achieve the expected results:

Employee Satisfaction

Complete 52 hour training per year (4.5 per month).

Complete all mandatory training timely.

Operational Effectiveness

Product OPA Audit Result – Perform consistently at the highest level.

Timely Execution TNF, DXS, AFS, DPU, EXR, ECC, ILR, NTC, CLR and TSC.

General responsibilities

Exemplify and Teach Our Culture, Mission and Goals.

Follow the 10 Critical Success Factor.

Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.

Comply with the Dress Code Policy.

Own your self-development. Prepare, follow-up and execute on your personal development goals.

Operations

Comply with company controls, policies, procedures, processes including the credit policy.

Understand and make sure to comply in utilizing the updated Customer SOP for all customers at all time.

Assure that all the information received by service provider is accurate.

Develop a positive relationship with Service Providers.

Provide feedback in regards of Service Providers Performance.

Participate in meetings as needed.

Make sure that files are logged correctly and timely with proper codes, trace types and events.

Ensure to update corresponding events for Northbound Operation within 1 hour.

Ensure to follow-up on truck assignments through the monitor of the schedule report provided by Pedimentos Team - Southbound Operation.

Meet KPI Standards in accordance with the Company’s Procedures (OPS)

Properly use all Expeditor systems and tools.

Ensure that all emails are handled timely (within 1 hour) and professionally.

Provide accurate priority to Service Providers according to urgencies and critical situations.

Do not modify or amend any legal document.

Identify improvement areas and propose corrective actions.

Contribute to operational effectiveness and comply with District Excellence metrics applicable on your department.

Escalate issues to Lead, Supervisor or Operations Manager as needed.

Security, Health and Safety

Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the work place as well as any incident or accident.

Finance

Comply with all our policies, including the credit policy.

Monitor that all files are timely and correctly billed.

Monitor and constantly work on prevent monetary losses.

Qualifications

To be the most effective in this position we are looking for the following skills and experience:

Education: Bachelor's degree (preferred) in MX customs / foreign trade or equivalent convention of education and experience.

Minimum 2 years’ experience in MX Customs Brokerage. (preferred)

Hands-on knowledge of Customs clearance functions.

Customer Satisfaction oriented.

Good interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations.

Develop and maintain a professional relationships with clients, service providers and employees.

Time management and attention to detail oriented.

Ability to complete work within standard procedures, guidelines and office policies.

Self-driven personality.

Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.

English and Spanish fluency 60% (preferred).

Commitment to Exemplify our culture at all times.

Additional Information

  • All your information will be kept confidential according to EEO guidelines

  • ID: #38991513
  • State: New Mexico Nuevolaredo 00000 Nuevolaredo USA
  • City: Nuevolaredo
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2022-04-18
  • Deadline: 2022-06-17
  • Category: Et cetera