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We are seeking an EPIC Beaker Application Analyst to join our Laboratory Information Systems (LIS) team.
Responsibilities:- Install new applications, new components, and upgrade existing applications. Configure application settings.
- Provide go-live and rollout support. Support users on new applications, modules, and functionality.
- Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
- Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
- Analyze business/clinical needs and requirements.
- Evaluate the operational workflow that is applied to the system.
- Create system specifications from user requirements.
- Create test plans and test new systems, version upgrades, and any system modification. Document all outcomes of testing.
- Design database queries and create reports utilizing a report-writing tool.
- Monitor application issues and evaluate issues as they arise.
- Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.
- Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
- Analyze necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
- Act as a liaison to the vendor for Montefiore IT or the client.
- Contact vendor to report escalations and obtain assistance with solving issues.
- Assist with the coordination of vendor activities including hardware or software installation.
- Provide 24 x 7 on-call coverage for user support on a rotating basis.
- On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and/or its' affiliates (on-site, rotational support).
- Performs other related duties as required.
- Bachelor's degree in Computer Science, Medical Technologist, Health Informatics or a related field. Experience will be considered in place of a degree
- 2+ years of related clinical or business experience
- LIS application experience is required - will consider significant lab experience as a user and we will test for technical abilities
- Experience with LIS and/or the pathology industry, including clinical laboratories, microbiology, surgical pathology, cytology, and Blood Bank
- Strong technical skills including Windows, UNIX
- Strong experience in documenting workflows and providing various solutions to meet user needs.
- Excellent written and verbal communication skills
- Excellent interpersonal skills with customers, vendors, peers and management
- Strong problem solving and analytical skills
- Ability to work independently with minimal supervision and work well on team
- Excellent follow up skills, documentation skills and organizational skills
- Must be adaptable in a rapidly changing environment with competing priorities
- Rotational commuting to Montefiore locations, as needed
- MEETING ALL REQUIREMENTS FOR EPIC CERTIFICATION IS A CONDITION OF EMPLOYMENT
- EPIC Beaker CP certification
- EPIC Beaker AP certification
- Instrument interface knowledge
- Prior experience with Data Innovations (DI)
- Prior experience with full life cycle application/system implementations, troubleshooting, testing, and support
- Understanding of HL7 and other health related standards
- MT, PA or clinical experience is a plus
- ID: #42827281
- State: New York Yonkers 10701 Yonkers USA
- City: Yonkers
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-06-11
- Deadline: 2022-08-09
- Category: Systems/networking