Application Support Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for an Application Support Analyst for a Contract assignment with one of our premier Financial Services clients in New York, NY. Responsibilities :

• Candidate will work with developers and business areas to deploy, maintain, and configure custom applications and/or complex system environments, AWS cloud environment, and on on-prem environment.
• Provide technical solutions to automate processes or functions to improve business operations
• Develop corresponding operations and support procedures and documentation for application operations
• Continually monitor and fine tune application infrastructure to assure optimal performance, availability and utilization of resources
• Develop and continually refine restore or recovery procedures for errors impacting application operations
• Support and provide insight into contingency planning initiatives
• Design and develop scripts to automate operational tasks and maintenance
• Report to managers and supervisors, advising performance as related to application operations and escalate issues per policy to higher tier support resources and management as necessary
• Work directly with customers on issues
• Administer and enforce IT standards and processes
• Provide off-hours support rotational weekly call schedule with 7x24 responsibilities - shift work is also possible based on demand
• Provide support during scheduled contingency test.

• Bachelor's degree in business or IT related field or equivalent work experience
• Expert level knowledge of Data Center Administration and architectures (Network, OS installations & lifecycle management, backup/recover, power management, racking/stacking of servers etc.)
• Hybrid infrastructure experience managing both on-prem and cloud environments
• System Administration experience managing Unix/Linux, Windows environments
• Middleware administration experience (WebSphere, JBoss, Tomcat, etc)
• Working experience in setting up cloud and on-prem data center environments Middleware technologies (WebSphere,JBoss,Tomcat)
• Working experience with database technologies (Oracle, SQL Server, MySQL)
• Strong hands on experience with Unix/Linux and Windows server setup and administration
• Strong hands on experience with cloud infrastructure preferably AWS.
• Knowledge of scripting (Python, Powershell, Unix Shell Scripting,puppet,ansible etc.)
• Good understanding of application, middleware and database interactions and their connectivity in mixed environments of on-premise and Cloud (SaaS)
• Good understanding of application, middleware and database interactions and connectivity
• Good understanding of data center skills (design & implementation of servers, network, power, etc).
• Experience supporting Web servers and applications (Tomcat, JBoss etc.)
• Working knowledge of Python scripting and/or PowerShell, Unix Shell Scripting, Ansible, puppet
• Working experience of supporting AWS and/or Azure cloud infrastructure
• Knowledge of identity and access management with AD/ADFS, IDaaS solutions.
• Working knowledge of ITIL process and IT Service management (ITSM) with Remedy and ServiceNow.
• Ability to continually triage assignments, manage conflicting priorities and accept changing deadlines
• Ability to work well under pressure, responding to critical requests calmly and efficiently
• Discretion in handling confidential or sensitive information
• Familiarity of Application programming languages and Web technologies
• Working knowledge of Splunk
• Strong verbal and written communication skills
• Experience with Change Management standards
• Experience working with container technologies (e.g. Docker)