Vacancy expired!
Application Support Analyst
Hybrid - NYC Compensation Range : $45-$52/hour The Application Support role will provide the first line of production support for our internal and vendor applications. This role will be trained on both the front-end functionality and on the back-end technology of the applications and will respond to both monitoring alerts and to end-user raised issues. He/she will attempt an initial diagnosis of any problems and if possible, a resolution.What You'll Do:- Coordinate with application development, support teams, as well as business users
- Provide hands-on expertise for solving application related tickets and issues as needed
- Respond to system alerts related to these applications.
- Respond to users experiencing issues using these applications.
- Incisive analytical skills to quickly diagnose problems
- Manage communications with users and management during any issues.
- Experience reading and interpreting log files
- Prior experience supporting enterprise scale applications in a multi-tiered system is a plus.
- Liaise with other IT staff as needed to escalate and resolve issues.
- Provide feedback/documentation to development after the resolution of issues and outages.
- Experience in assisting with implementations of technical solutions.
- Bachelor's Degree in computer science or successful completion of computer courses or equivalent business experience
- Experience with Windows operating system and applications
- Familiarity with Linux operating system is a plus.
- Able to solve complex technical issues and facilitate solutions by reviewing errors, logs, code, and database objects
- Prior experience in Application Support in financial services highly desirable
- Hands-on prior experience with any object-oriented programming language is a plus
- ID: #49503270
- State: New York New york city 10001 New york city USA
- City: New york city
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2023-03-20
- Deadline: 2023-05-18
- Category: Accounting/finance