Application/SQL Support

Michael Page International
New york city, NY
26 Nov 2024

Vacancy expired!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

SummaryAn application support specialist, as part of the internal application support team that is in charge of the support of our compensation management platform across our partner base globally.

Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com.

Client DetailsA fast-growing global enterprise software company. We focus on managing compensation and performance for the world's largest companies. This means we work with the most exciting brands worldwide.

Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com.

Description
  • Business analysis with customers & application design
  • First and second-line application support, resolving technical queries and communicating solutions directly to users
  • Debug product issues on Dev / QA environments
  • Works with the queues and case tracking system, effectively triages and resolves complex application issues to departmental standards whilst maintaining high levels of customer satisfaction during the currently established hours of operation
  • Teams with other functional areas to manage the resolution of cases that involve multiple areas of both business and technical expertise
  • Support customer functional requirements and data integration into the platform
  • Monitor and respond to open tickets submitted through an incident management system
  • Prioritization and handling of service requests and incidents within predetermined SLAs
  • Product Support
Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com.

Profile
  • Experience in troubleshooting and working with SQL
  • Analytical thinking and the ability to understand complex problems quickly
  • Structured and solution-oriented way of working, even under pressure
  • Detailed knowledge of the MS SQL Server/ Microsoft BI platform
  • Hands-on experience with SQL Server, SSRS and SSIS
  • General knowledge of the Windows Azure infrastructure and cloud/SaaS business applications
  • Experience with Support & ITIL processes
  • Self-confident to drive conversations with customers
  • Fluent in English
  • A self-starter and proactive mindset
Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com.

Job OfferCompensation is competitive and based upon experience.

Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com.
  • ID: #23498644
  • State: New York New york city 10008 New york city USA
  • City: New york city
  • Salary: $1 - $90000.00 per annum
  • Job type: Permanent
  • Showed: 2021-11-26
  • Deadline: 2022-01-24
  • Category: Et cetera