Assistance Dispatcher

Job Description:

We are seeking a reliable and organized Assistant Dispatcher to serve as a communication point for both emergency and non-emergency apartment repair calls. This role involves receiving service requests, transmitting messages, and generating work orders.

The ideal candidate will be an excellent communicator, able to stay calm under pressure, and capable of managing multiple tasks efficiently with minimal supervision. Spanish fluency is required.

Responsibilities:

Answer and document emergency and non-emergency service calls

Transmit information and provide solutions or escalate as needed

Dispatch maintenance staff and generate work orders

Prioritize requests based on urgency

Use phone and computer systems regularly (Yardi system preferred)

Monitor work order progress and field staff scheduling

Maintain accurate logs, reports, and call activity in the system

Requirements & Skills:

Previous experience as a dispatcher or in a similar role preferred

Tech-savvy, with proficiency in Microsoft Outlook and data entry

Fast and accurate typing skills

Familiarity with emergency response procedures

Fluent in both English and Spanish (spoken and written)

Excellent communication, organizational, and multitasking skills

Strong judgment and decision-making abilities

Education:

High school diploma or equivalent (Preferred)

Experience:

Dispatching: 1 year (Preferred)

Customer Service: 1 year (Preferred)

Must work on-site (no remote work)