Associate CX/UX Research consultant

What you'll do:

• Assist senior researchers in defining user research sessions for multiple products and end to end customer experiences
  • Crafting appropriate screeners
  • Identifying target user populations
  • Defining research questions and focus
• Assist senior researchers with research session prep and notetaking, with opportunities to moderate sessions
• Assist with data analysis, report writing, and creation of actionable recommendations
• Assist with remote collaboration and affinity mapping sessions
• Synthesize qualitative research (quotes, themes, insights) into a research deck
• Capture design ideas in an idea backlog to influence product roadmaps
• Perform other research-related duties, as needed
• Flexible team player that thrives on a growing team in a fast-paced culture with tight deadlines and shifting priorities
• Knowledge of Miro, UserZoom, MS Teams

• 0-3 years in a Research role or relevant professional experience
• Bachelor's Degree in Human Computer Interaction, Psychology, related field or similar work experience
• Experience in qualitative research methods, especially remote and unmoderated methods
• Proficiency in planning, scoping, conducting, analyzing and communicating research
• Very collaborative with a demonstrated ability to work effectively in a dynamic environment
• Available during US business hours to participate in user studies