Audio Visual Specialist

Be more than just an employee. Join New Era’s growing team and experience a corporate culture that promotes personal and professional development. We are looking for team members to contribute to and deliver our mission to “securely connect people, places, and information in a rapidly changing digital world.” Work alongside the finest team of highly skilled and industry certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology is a global IT integrator with 2,500+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 9,000 customers. We currently have a need for an Audio Visual/Video Conferencing Engineer supporting a Global Network Infrastructure environment to support and collaborate with the customers management team and other departments to deliver an array of managed services surrounding the utilization, operation, and implementation of Audio Visual/Video Conferencing. As a result of COVID-19, this role will facilitate the customer's AV/VC needs both in-person and virtually. The ideal candidate will have 5 to 7 years of relevant work experience. Global Financial Services, Healthcare or Pharmaceutical experience is strongly preferred.

• Own, support, maintain and troubleshoot industry leading AudioVisual & control systems for customer's conference rooms/centers, multipurpose rooms, Unified Communication (UC) & cloud platform
• Perform routine in-person & remote preventative maintenance testing and problem diagnosis of fully integrated, state-of-the-art AV/Control systems comprising of but not limited to video & audio conferencing, video switching, digital video transport, projection, sound & microphone reinforcement, audio distribution, scheduling panels, etc
• Assist with customer meetings/functions that require use of existing AV infrastructure including but not limited to audio & video conferencing, webinar's & webcasting, visual display, and control system operations (Crestron, Cisco, etc)
• Setup, run and breakdown of live events and affiliated AV equipment
• Prepare and stage systems for Quality Control testing as applicable
• Responsible for troubleshooting hardware and applications, providing technical support & problem solving
• Work with IT and cross-functional business partners to support scalable and leading-edge A/V systems
• Collaborates with Desktop Group, Systems Administrators, Facilities, Voice Operations to ensure customer satisfaction
• Works with external/internal teams to plan, implement and support global office builds & integrations as needed
• Provides timely resolution of problems or escalation on behalf of customer to technical staff or management
• Provide client training as needed
• Exhibits a high level of professionalism and is passionate about providing outstanding customer service
• Document's status of issues and provides updates to management, team and end users
• Maintains standard operating procedures, best practices and customer service guidelines
• Drives quality and adherence to best practices within the team

• Intermediate to advanced understanding of AV technologies including setup, configuration and operation of complex audio/video/control/UC systems and backend IT/networking infrastructure
• Demonstrates intermediate to strong technical skills in Networking - TCP/IP, routed networks, video/audio across IP, and issues which can disrupt video/audio traffic
• Ability to multi-task and manage several different projects at a time, mentor others, a solid work ethic and exceed customer expectations
• Strong troubleshooting ability; can take steps on their own to isolate issues and determine root cause through investigative analysis in environments where the candidate has little knowledge/experience/documentation
• Excellent communication and interpersonal skills when and interacting with employees, clients, and colleagues with the ability to work effectively with all levels of the organization
• Must be capable of independent problem-solving and self-direction
• Knowledge of signal flow for audio, video and control
• Proven ability to balance multiple tasks with changing priorities
• Strong organizational skills and excellent attention to detail
• Demonstrated customer service focus and client communication skills
• Excellent interpersonal and communication skills; capable of writing justifications, training users in complex topics, documenting procedures, documenting use cases, and interacting positively with other staff and management
• Experience and support of UC platforms Zoom, Webex, Webex Teams & MS Teams.
• Experience and support of various production systems, CMS, Codian MCU, VQ, Condeco, TMS, Cisco Telepresence, Cisco Room Kit, Vbrick Rev, Appspace, Ubicast, Lightware, Crestron, Various Mic Solutions, but not limited to.
• Experience in Editing using Vbrick Rev, Final Cut, etc
• Experience in Production using Tricaster, LED Lighting, 4K cameras, etc