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- Participate in initiatives and identify opportunities for technology operations.
- Evaluate basic or tactical challenges that require research and evaluation.
- Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services.
- Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes.
- Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas.
- Reduce the impact of application and infrastructure failures on business delivery.
- Engage various teams of trouble-shooters to assess system health and issues.
- Present recommendations for resolving more complex situations.
- Provide information to functional colleagues, internal partners and stakeholders.
- 2 plus years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Needs to have white glove support experience in corporate environment.
- Must have experience supporting either Cisco or Poly video conference endpoints and Crestron and other A/V gear.
- Must possess excellent business acumen and executive level support experience and be able to maintain a flexible schedule.
- Must understand basic audio and video concepts and equipment and be able to resolve issues with this equipment while meetings are in progress.
- Experience with video conference and audiovisual and infrastructure and management applications is a plus (i.e. TMS/CMS/CUCM/Control Hub/Crestron Fusion).
- ID: #49969607
- State: New York New york city 10001 New york city USA
- City: New york city
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2023-05-20
- Deadline: 2023-07-18
- Category: Et cetera