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- Troubleshoot system issues and resolve issues with efficiency and quality
- Troubleshoot and verify and document performance, using wide range of test equipment to troubleshoot and verify and document performance
- Provide a superior level of support to clients during maintenance and repair of AV equipment
- Develop an on-going customer relationship, resulting in future customer loyalty
- Conduct Preventative Maintenance visits to ensure all client AV systems and rooms a are operating in at optimum levels
- Work with programmers to load updated Control Programming Files and test changes as needed
- Escalate issues for further support through the field service supervisors, field service director, and Global Services team members
- Coordinate resolution with internal Engineering and/or Manufacturers as necessary
- Work with manufacturers to secure return authorizations and/ or parts replacements related to field service tickets
- Track all time including travel and labor associated with field service tickets via ConnectWise
- Articulate troubleshooting actions, next step actions, recommendations and/or resolution prior to leaving client or before the end of day site where possible
- Provide operational support for meetings and events as required
- Coax, ethernet and fiber optic cable testing and troubleshooting
- Responsible for maintaining their toolkit, company vehicles (if issued) and material inventories.
- Responsible for maintaining their personal licenses, certifications and qualifications (some states have specific requirement in this area).
- 2+ years of AV support experience required
- 1+ years as an associate technician and/or fabrication technician or related industry experience
- Troubleshooting experience with video walls, control systems, and DSP
- Experience with:
- Video conferencing
- Unified communications (UC)
- Collaboration platforms.
- Able to read and understand functional design drawings as well as cable riser diagrams and all architectural drawings
- Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters)
- Achieve AVIXA CTS Certification within first year
- Familiarity with a wide range of audio, video and networking equipment
- Knowledgeable of low voltage electrical concepts i.e., Ohms law
- Basic to advanced networking skills
- Preference will be given to those applicants possessing any of the following characteristics:
- Previous experience providing face-to-face client technical systems support
- Experience with supporting internal and external client relationships.
- Forward-thinking individual, with diligence and efficiency in multi-tasking.
- Possessing the ability to take ownership and provide solutions toward resolution.
- Excellent communications and client service skills, with consistent follow-through.
- Detail oriented and technically savvy.
- Must possess a valid driver’s license in their state of residence.
- Required to use their own vehicle and will be reimbursed for mileage at the current corporate rate (tolls reimbursed as well)
- Local travel to job sites (within a 2-hour driving distance each way) will make up 70-90% usually.
- Travel time compensated
- Associates degree / high school diploma is a minimum requirement for this position.
- Must have a valid driver’s license and adhere to our insurance requirements
- Demonstrate a legal ability to work within the United States via I9 verification. Ability to work for any US based company without sponsorship
- Local New York / New Jersey based candidates ONLY
- ID: #49373516
- State: New York New york city 10001 New york city USA
- City: New york city
- Salary: $35 - $45
- Job type: Contract
- Showed: 2023-02-27
- Deadline: 2023-04-15
- Category: Et cetera