Business Analyst - Production Systems

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• Leads requirements gathering sessions to understand and document complex business needs, often eliciting hidden requirements and/or clarifying vague or unclear requirements.
• Possesses an in-depth understanding of the systems and technologies within the business area(s) supported.
• Applies thorough understanding of business processes and user needs to formulate and define system scope and objectives.
• Provides ongoing support to the business by responding to a variety of inquiries and issues regarding the systems or processes in the business area, ensuring efficient resolution with minimal impact to business performance.
• Possesses a strong working knowledge of project management methodologies, tools and techniques.
• Possesses familiarity with multiple technologies, business analysis tools, development methods and systems, and a basic understanding of programming languages.
• Creates workflow diagrams to document current and future business environment.
• Create requirements definition documentation and functional specifications
• Serve as primary system administrator for several production system environments
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Document best practices and standards relating to system usage, deployments, change management, and maintenance
• Assist in the development of training documentation in conjunction with the Technical Director
• Assist in training of new users, and grow production system skill set across the organization
• Participates in the definition, testing, training, implementation and support of system requirements.
• Identifies customer requirements, develops test schedules, reviews testing plans, tracks and documents the development and results of these plans.
• Ensures requirements are understood, agreed to and signed off at the appropriate early stages in a project.
• Ensures accuracy of functional requirements/specifications for handoff to development team.
• Tracks progress of projects to ensure alignment to requirements; manages any deviations from requirements to ensure resolution.
• Assist in Backlog grooming, Sprint and Release planning and management.
• Interacts with others in the business and IT organization.
• Alerts Technical Director of potential risks and issues of importance.
• Understands the functions supported by the current systems. Understand and accommodate the requirement constraints imposed by the current systems.
• Provides analysis of processes and workflows with suggestions for improvement. Identifies areas where technology can lead to increased efficiency and productivity.

• At least 5 years’ experience in a business analyst role.
• Understanding of current business analysis tools.
• Understanding of project management methodologies, tools and techniques.
• Understanding of the applications environment and the project life cycle, processes and methodologies.
• CBAP certification desirable.
• PMP/Agile certification desirable.

• Experience with Agile or Lean methodologies and project management (JIRA, Confluence)
• Documented experience with SDLC methodology and process
• Excellent analytical, communication (both verbal and written), facilitation/organizational skills
• Supporting projects within a media company and/or online business environment.
• Working with software developers, technical and business management, department heads, product developers and QA teams.
• Driving Quality Assurance (QA) and User Acceptance Testing (UAT) cycles
• Experience with Incident, Configuration, and Change management, ideally using ServiceNow.
• Strong experience leading business requirements analysis.
• Strong experience managing end-user system training cycles.
• Comfortable learning, using, and explaining new technology
• Strong organizational and time management skills
• Ability to work independently in a fast-paced environment

• Bachelor’s degree or equivalent, minimum.